Job Overview
Employment Type
Part-time
Compensation
Salary
Range $17,680.00 - $19,760.00
Work Schedule
Standard Hours
Benefits
401k with match
Up to 15 days of PTO per year
Paid holidays
access to discount programs
Two-week paid sabbatical
Job Description
The Greet Hub Concierge position is offered by a dynamic and professional corporate office environment that values providing exceptional service to employees, visitors, and internal stakeholders. This establishment is known for maintaining a high standard of workplace experience by merging hospitality, administrative coordination, and day-to-day operational excellence. Emphasizing a welcoming and efficient atmosphere, the company focuses on delivering a high-touch, five-star service experience to everyone who walks through its doors. The role is part-time, operating Monday through Friday, with compensation starting at $17 per hour, reflecting the importance placed on rewarding professional and polished service in a fast-paced corporate setting.
The Greet Hub Concierge is a vital frontline representative responsible for upholding an organized, inviting, and smoothly functioning workplace. The role requires the individual to maintain a visible presence at the reception area, providing a warm and professional welcome while anticipating the needs of employees and guests. Strong communication skills and attention to detail are critical to effectively managing multiple priorities and supporting daily operational tasks. This position demands a disciplined and professional demeanor, ensuring consistency in service delivery and contributing positively to employee engagement initiatives. Beyond greeting visitors, the concierge supports a variety of workplace functions including visitor management, security adherence, service request coordination, and promoting concierge services through organized events. The role also assists with personal and convenience-related requests discreetly and efficiently, coordinating with local vendors to provide valuable resources and exclusive employee discounts.
The successful candidate will thrive in a role that balances hospitality with administrative precision, maintaining high standards while adapting to changing priorities and business needs. Strong collaboration with the onsite team and proactive communication about operations and employee feedback are key elements of success. This position also involves contributing ideas to operational improvements and ensuring all procedures are documented and followed meticulously. Training to provide backup for remote switchboard coverage adds an additional layer of responsibility, further diversifying the concierge's experience. Ultimately, the Greet Hub Concierge is instrumental in fostering a positive and organized workplace culture, enhancing overall employee satisfaction and organizational effectiveness through attentive service and operational support.
The Greet Hub Concierge is a vital frontline representative responsible for upholding an organized, inviting, and smoothly functioning workplace. The role requires the individual to maintain a visible presence at the reception area, providing a warm and professional welcome while anticipating the needs of employees and guests. Strong communication skills and attention to detail are critical to effectively managing multiple priorities and supporting daily operational tasks. This position demands a disciplined and professional demeanor, ensuring consistency in service delivery and contributing positively to employee engagement initiatives. Beyond greeting visitors, the concierge supports a variety of workplace functions including visitor management, security adherence, service request coordination, and promoting concierge services through organized events. The role also assists with personal and convenience-related requests discreetly and efficiently, coordinating with local vendors to provide valuable resources and exclusive employee discounts.
The successful candidate will thrive in a role that balances hospitality with administrative precision, maintaining high standards while adapting to changing priorities and business needs. Strong collaboration with the onsite team and proactive communication about operations and employee feedback are key elements of success. This position also involves contributing ideas to operational improvements and ensuring all procedures are documented and followed meticulously. Training to provide backup for remote switchboard coverage adds an additional layer of responsibility, further diversifying the concierge's experience. Ultimately, the Greet Hub Concierge is instrumental in fostering a positive and organized workplace culture, enhancing overall employee satisfaction and organizational effectiveness through attentive service and operational support.
Job Requirements
- Ability to manage multiple priorities in a fast-paced environment
- excellent written and oral communication skills
- active listening
- ability to adhere to schedule
- desire for continuous learning
- flexibility to adapt to changing tasks and priorities
- strong verbal and written communication skills
- professional presence and excellent interpersonal skills
- strong attention to detail and organizational skills
Job Qualifications
- Minimum of 3 years of customer service experience
- experience in front desk, concierge, hospitality, workplace services, or related service environment preferred
- high school diploma or GED required
- proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Teams
- ability to use internet search tools, navigate systems, and complete accurate data entry
- dependable, flexible, and committed to delivering consistent service
- experience supporting a corporate office environment
- familiarity with service request systems, visitor management tools, or workplace support platforms
- experience working with employees, vendors, and guests in a polished service setting
Job Duties
- Provide a warm, polished, and professional welcome to all employees, visitors, and vendors
- anticipate and proactively address employee and guest needs to deliver memorable and high-touch experiences
- respond to employee requests in a timely, courteous, and professional manner
- maintain a clean, organized, welcoming, and well-stocked reception area and common spaces
- support new hire tours and assist with visitor or group arrivals as needed
- stay informed about building activities, workplace updates, and local resources
- assist with monthly tabling events to promote concierge services and engage employees
- ensure the front desk is never left unattended
- aid with maintaining site security by adhering to and enforcing procedures, managing logbooks, and issuing visitor badges
- enter service requests accurately and maintain timely records in appropriate systems
- maintain a working knowledge of building operations, workplace policies, and services to assist with facilities-related requests
- serve as a trained backup for remote switchboard coverage
- support personal and convenience-related requests with discretion
- research local events and experiences to support employee engagement
- communicate effectively with the onsite team regarding daily operations, service needs, and feedback
- adapt to changing priorities and business needs while maintaining service standards
- support operational improvements by sharing observations and ideas
- achieve monthly targeted goals and service metrics
- assist in the development and maintenance of Standard Operating Procedures
- perform other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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