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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Job Description
The hiring establishment is a well-regarded senior living community located in Florida, dedicated to providing exceptional care and hospitality to its residents, their families, and visitors. This community prides itself on fostering a warm, compassionate, and welcoming environment while upholding high standards of professionalism and courtesy. The community offers a range of services designed to enhance the quality of life for senior citizens, including residential care, various activities, and personalized services that attend to the physical and emotional needs of each resident. With a commitment to safety, respect, and dignity, this community is an ideal workplace for individuals passionate about... Show More
Job Requirements
- Must have a high school education
- Must be able to communicate effectively
- Must possess excellent customer service skills
- Must possess an understanding and ability to demonstrate hospitality
- Must have patience, tact, cheerful disposition, and enthusiasm
- Must possess basic computer usage and data entry skills
- Knowledge of Microsoft Office applications preferred
- Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
- Must have passion to work with and around senior citizens
- Must pass Level 2 background screening through Florida Care Provider Background Screening Clearinghouse
- Must maintain professional decorum and dress in uniform
- Must disclose any medication that might impair ability to perform job safely or competently
- Must be able to work safely and alert manner
- Must take ownership for associate's safety and safety of residents
- Must be punctual and able to perform duties regularly
- Must follow company guidelines on computer usage.
Job Qualifications
- High school education
- Effective communication skills
- Excellent customer service skills
- Ability to demonstrate hospitality
- Patience, tact, cheerful disposition and enthusiasm
- Basic computer usage and data entry skills
- Knowledge of Microsoft Office preferred
- Ability to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
- Passion for working with senior citizens.
Job Duties
- Answers incoming calls in a warm, pleasant and professional manner
- Ensures all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates warmly on the phone and in person
- Ensures reception areas are clean, hospitable, and inviting
- Upholds concierge team standards and first impression captain standards for community entrances and lobby
- Creates and maintains resident face sheets using Yardi system
- Updates and distributes resident information and photographs as needed
- Inputs data related to resident assessments into Yardi system
- Inputs work orders into Direct Supply TELS system
- Communicates environment and hospitality concerns to appropriate personnel
- Ensures all community entry areas maintain 'Show Ready' appearance
- Possesses thorough knowledge of community benefits, services, residents, and associates
- Assists Directors of Community Relations and Sales with inquiries
- Supports Business Office Manager with administrative tasks including credit card summaries, petty cash, deposits, checkbook maintenance, purchase journaling, and accounts payable
- Offers refreshments and ensures visitors feel welcome
- Respects residents' rights to privacy
- Coordinates residents' appointments for transportation and other services
- Collects and distributes residents' mail
- Handles community mail duties including packages
- Assists in preparing community brochure packets
- Minimizes unnecessary interactions with coworkers maintaining professionalism
- Supports Executive Director and departments with additional administrative duties
- Adheres to company computer usage guidelines
- Dresses professionally in uniform
- Maintains professional decorum and safety
- Takes ownership of associate and resident safety
- Discloses any medication impairing job performance.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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