Concierge - PRN Weekend

The hiring establishment is a well-regarded senior living community located in Florida, dedicated to providing exceptional care and hospitality to its residents, their families, and visitors. This community prides itself on fostering a warm, compassionate, and welcoming environment while upholding high standards of professionalism and courtesy. The community offers a range of services designed to enhance the quality of life for senior citizens, including residential care, various activities, and personalized services that attend to the physical and emotional needs of each resident. With a commitment to safety, respect, and dignity, this community is an ideal workplace for individuals passionate about making a positive impact in the lives of seniors and their families through excellent customer service and operational effectiveness.

The role available is that of a Community Concierge, an essential frontline position that serves as the first point of contact for all visitors, residents, family members, and community associates. The Community Concierge is responsible for creating an excellent and inviting experience for everyone entering or calling the community. This role demands a high level of professionalism, hospitality, and courtesy to ensure that all interactions reflect positively on the community. Beyond greeting and welcoming visitors warmly, the role involves multiple administrative support duties which require strong organizational skills, the ability to multitask efficiently, and basic proficiency in computer applications.

The Community Concierge will manage the community's reception area and ensure it is kept clean, hospitable, and inviting. This includes maintaining visitor logs, answering calls promptly, relaying messages to the appropriate individuals, and creating as well as updating resident face sheets using the Yardi system. The Concierge also handles data input related to resident assessments, work order management through the Direct Supply TELS system, coordination of appointments for residents, and mail duties involving receiving, sorting, and distributing correspondence and packages.

This position is critical in ensuring all community reception standards, including the first impression captain standards, are met from the driveway entrance through the lobby areas. The Concierge plays a key role in maintaining the community’s inviting environment by reporting any issues related to the appearance and hospitality of public areas. Serving as a support to various department heads, including the Director of Community Relations, Director of Sales, and Business Office Manager, the Concierge assists with administrative activities such as credit card reconciliations, petty cash maintenance, deposits, checkbook management, and accounts payable.

The ideal candidate for this position must exhibit patience, tact, enthusiasm, and excellent communication skills at all times. They must demonstrate a genuine passion for working with seniors and be capable of maintaining confidentiality and respecting the privacy rights of residents and their families. The role requires professionalism in appearance and conduct, adherence to company policies, and a safety-conscious attitude. The Community Concierge also embraces the community’s core values and promotes teamwork throughout their interactions.

This is a full-time position requiring availability to perform duties predictably and consistently. The candidate must be willing to undergo a Level 2 background screening as mandated by Florida Care Provider Background Screening Clearinghouse. Overall, this role is perfect for individuals who value servant leadership, delivering excellent hospitality, and making a meaningful difference in a senior living community environment.