Concierge - PRN - Onion Creek

Auberge is a reputable provider of senior living and care services, recognized for its commitment to delivering exceptional quality and compassionate care. Known for fostering a warm and supportive environment, Auberge focuses on enhancing the lives of its residents through dedicated service and personalized attention. The organization values professionalism, inclusivity, and a positive workplace culture, making it a preferred employer in the healthcare and senior living sector. They emphasize creating an accommodating and respectful atmosphere for residents, families, and staff, ensuring that every interaction is handled with care and professionalism. Auberge is proud to be an Equal Opportunity Employer and a Drug-Free Workplace, committed to diversity and inclusion in its hiring and workplace practices.

The Concierge at Auberge plays a vital role within the organization, functioning as the initial point of contact for residents, families, and employees. This position is responsible for performing receptionist duties and providing essential clerical support to the Business Office Manager. Tasks include assisting with human resources, accounts payable, accounts receivable, and payroll as needed, making this role pivotal in maintaining smooth administrative operations. Given the extensive interaction with residents and their families, the Concierge must exhibit tact, sensitivity, and professionalism to uphold industry-leading service standards.

The role requires excellent communication skills, a high level of discretion, and the ability to manage multiple lines of communication effectively. Proficiency in computer skills, specifically Microsoft Word and Excel, is necessary to handle clerical work efficiently. The Concierge should also be comfortable operating a multi-line phone system, ensuring all inquiries and calls are managed promptly and courteously. Physical demands include the ability to walk, stand, talk, and hear, with the capacity to move freely throughout the facility.

Auberge offers competitive benefits, including daily access to pay through ZayZoon, employee discounts, employee appreciation events, an Employee Assistance Program (EAP), holiday worked premium pay, and other perks, especially beneficial for PRN staff. Employment with Auberge offers opportunities to work in a supportive and dynamic environment focused on professional growth and exceptional service delivery. This role is especially suited for individuals who enjoy engaging with people, possess strong organizational skills, and are committed to contributing to a caring community.

The Concierge position requires a high school diploma or equivalent and previous experience with multi-line phone systems is preferred. The ability to read, write, and speak English clearly is essential to meet communication demands. Auberge values applicants who can demonstrate the ability to conduct themselves professionally while managing a busy front desk environment and supporting back-office administrative functions. This comprehensive role is crucial to ensuring that residents, families, and staff receive the highest level of support and attention, reinforcing Auberge's mission of delivering exceptional senior care services.