Job Overview

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Employment Type

Temporary
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Work Schedule

Flexible
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Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life insurance
Retirement Plan
Daily Pay
Paid Time Off
free meal
Employee Recognition Program

Job Description

The Village at The Woodlands Waterway is an esteemed senior living community dedicated to enriching the lives of seniors by providing exceptional hospitality and personalized care. Nestled in a vibrant and welcoming environment, The Village at The Woodlands Waterway stands out as a leader in senior living, where compassion, respect, and professionalism are at the core of its values. This community is not just a place to live but a place where residents can continue to enjoy life’s remarkable stories and build meaningful connections. The establishment emphasizes investing in its team to create a supportive and engaging workplace where employees feel valued and motivated to contribute positively to residents’ lives.

Currently, The Village at The Woodlands Waterway is seeking a hospitality-focused PRN Concierge to join their dynamic team. This is a PRN (pro re nata or as-needed) position, perfect for individuals who are flexible and eager to contribute across various shifts. The PRN Concierge plays a critical role as the first point of contact in the community. This role requires a warm, professional demeanor to welcome residents, guests, prospective employees, suppliers, vendors, and outside service providers daily. The PRN Concierge is entrusted with maintaining excellent communication and ensuring that visitors and residents feel valued and supported from the moment they enter the community.

This role involves a variety of responsibilities pivotal to the smooth operation of the community. Daily duties include providing uninterrupted telephone coverage, resolving inquiries or issues presented by residents, visitors, and vendors efficiently and tactfully, and preventing situations from escalating. The PRN Concierge will also manage deliveries by accepting packages, logging them properly, and notifying recipients promptly. Additionally, this role involves preparing maintenance work orders based on residents’ and staff requests and supporting the Business Office Manager with assorted projects and assignments.

The Village at The Woodlands Waterway values employees who demonstrate strong communication skills and are proficient with Microsoft Office Suite products. A high school diploma or equivalent (GED) is required, highlighting the organization's commitment to a capable and educated workforce. Offering a close-knit community atmosphere, this position is ideal for those passionate about hospitality and making a meaningful difference in the lives of seniors.

Employment benefits reflect the company’s dedication to its employees and include eligibility for health benefits shortly after 30 days of continuous employment, vision and dental insurance, life insurance, retirement plans such as 401(k), daily pay options, paid time off including sick leave, free meals, and an employee recognition program. These benefits contribute to a supportive work environment where employees are recognized and rewarded for their efforts, fostering long-term satisfaction and professional growth.

In summary, the PRN Concierge at The Village at The Woodlands Waterway is more than just a position; it’s an opportunity to be part of a community that values hospitality, respect, and service. This role is perfect for motivated individuals who thrive on engagement with others and can manage varied responsibilities with a calm, efficient approach. If you are seeking a fulfilling position in a reputable senior living community where you can grow professionally and personally while making a positive impact every day, this PRN Concierge role offers an exceptional career path.

Job Requirements

  • High school diploma or general education degree (GED) required
  • Familiarity with Microsoft Office Suite products required
  • Excellent telephone communication skills required
  • Ability to work a flexible schedule including all shifts
  • Strong interpersonal skills
  • Experience in hospitality or similar customer service environment preferred

Job Qualifications

  • High school diploma or general education degree (GED)
  • Familiarity with Microsoft Office Suite products
  • Excellent telephone communication skills
  • Ability to interact warmly and professionally with residents and visitors
  • Strong problem-solving and conflict resolution skills
  • Ability to work flexible hours and shift availability

Job Duties

  • Provide ongoing telephone coverage
  • Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately
  • Keep difficult situations from escalating
  • Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
  • Prepare maintenance work orders as requested by residents and staff
  • Assist the Business Office Manager with projects/assignments

Job Criteria

Experience

Entry Level (1-2 years)


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