Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Paid Time Off
Professional Development
Retirement Plan
Employee Discounts
Job Description
Park Avenue Lifestyle is a distinguished senior living community dedicated to making remarkable impacts on the lives of its residents and their families. Operating with a compassionate approach, the company focuses on delivering superior care while creating empowering career opportunities for its associates. The community is thoughtfully designed to meet the needs of residents who value maintaining their lifestyle and independence while adapting to the realities of aging. Park Avenue Lifestyle prides itself on cultivating strong relationships that build a supportive and enriched environment for both residents and employees alike. As a hospitality-driven organization, Park Avenue Lifestyle ensures that every interaction encapsulates warmth, professionalism, and respect, fostering a sense of belonging and peace of mind for everyone involved.
The Concierge role at Park Avenue Lifestyle is a pivotal position that serves as the welcoming face and first impression of the community. Reporting directly to the Business Office Manager, the Concierge provides vital support by greeting visitors, arranging property tours, managing a multi-line telephone system, and offering clerical assistance to administrative staff. This non-exempt position demands a courteous and responsive individual who embodies the values and mission of the organization while maintaining an orderly and inviting atmosphere. The Concierge is integral to supporting the community's marketing efforts through positive interactions, as well as ensuring visitors and residents’ needs are met with professionalism and empathy. This role also supports various operational duties such as handling mail, clerical work, and occasionally assisting in dining services, showcasing versatility and dedication beyond traditional reception responsibilities. The ideal candidate will bring patience, enthusiasm, and the ability to communicate effectively with diverse individuals, including residents with varying levels of maturity and cognitive function. They must be capable of making independent decisions under pressure and sustaining composure in emergent situations. In addition, physical requirements include the ability to frequently walk, stand, lift, carry, bend, squat, and climb stairs, reflecting the active nature of the position. This role is perfect for someone passionate about senior living and eager to contribute to an uplifting community experience while advancing their career in a meaningful environment.
The Concierge role at Park Avenue Lifestyle is a pivotal position that serves as the welcoming face and first impression of the community. Reporting directly to the Business Office Manager, the Concierge provides vital support by greeting visitors, arranging property tours, managing a multi-line telephone system, and offering clerical assistance to administrative staff. This non-exempt position demands a courteous and responsive individual who embodies the values and mission of the organization while maintaining an orderly and inviting atmosphere. The Concierge is integral to supporting the community's marketing efforts through positive interactions, as well as ensuring visitors and residents’ needs are met with professionalism and empathy. This role also supports various operational duties such as handling mail, clerical work, and occasionally assisting in dining services, showcasing versatility and dedication beyond traditional reception responsibilities. The ideal candidate will bring patience, enthusiasm, and the ability to communicate effectively with diverse individuals, including residents with varying levels of maturity and cognitive function. They must be capable of making independent decisions under pressure and sustaining composure in emergent situations. In addition, physical requirements include the ability to frequently walk, stand, lift, carry, bend, squat, and climb stairs, reflecting the active nature of the position. This role is perfect for someone passionate about senior living and eager to contribute to an uplifting community experience while advancing their career in a meaningful environment.
Job Requirements
- Walk/stand must be able to continuously walk and stand
- Environment condition must be able to perform work both inside and outside
- Sit sit infrequently
- Lift constantly 0-25 pounds
- Carry constantly 0-25 pounds
- Push constantly 0-25 pounds
- Climb must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available
- Bend must be able to bend at the waist, knees, hips and spine on a frequent basis
- may require frequently manipulating weights of 25 pounds or more
- Squat must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less
Job Qualifications
- High school diploma or equivalent preferred
- Able to read, write, and understand the English language, and be able to follow written or oral instructions
- Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations
- Able to deal professionally with personnel, residents, family members, visitors, and the general public
- Knowledgeable of administrative practices, processes, and guidelines
- Experience using computer software (Microsoft)
- Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning
Job Duties
- Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision
- Greet visitors seeking information about the property
- Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel
- Direct visitors to appropriate office or resident apartment
- Responsible for assisting residents, family members, and guests with general requests
- Responsible for arranging tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour
- Answers telephones, record and channel information
Job Criteria
Experience
No experience required
Job Location
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