Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid Time Off
401(k)
Job Description
Greystar is a leading, fully integrated global real estate platform specializing in property management, investment management, development, and construction services within the institutional-quality rental housing sector. Headquartered in Charleston, South Carolina, Greystar operates across more than 265 markets worldwide, with offices throughout North America, Europe, South America, and the Asia-Pacific region. The company manages and operates a vast portfolio totaling over $300 billion in real estate assets, making it the largest apartment operator in the United States with over one million units and beds under management globally. Since its inception in 1993 by founder Bob Faith, Greystar has maintained a commitment to providing world-class service and exceptional living experiences to residents across its communities.
The position being offered involves organizing, coordinating, and implementing a variety of resident services and programs, serving as a vital information resource for residents regarding local area amenities and market resources. This role is critical in enhancing resident satisfaction and community engagement through excellent communication and operational management of service requests, leasing activities, and resident events. The successful candidate will greet prospects and residents warmly, manage phone communications efficiently, and assist with various resident services such as package deliveries, guest suite scheduling, and clubhouse amenity maintenance. This position requires physical activity, including extended periods of standing or walking, and may involve working in various weather conditions. The working hours include flexibility for evenings, weekends, holidays, and being on-call.
The hourly wage for this role ranges from $19.00 to $21.00, with additional potential compensation through bonuses depending on business requirements, experience, skills, and location. Full-time employees benefit from robust insurance coverage including medical, dental, vision, disability, and life insurance with low employee costs. Paid time off is generous with vacation, personal, sick days, paid holidays, and special birthday leave after one year of service, alongside a 6-week paid sabbatical after ten years and every five years thereafter. The company offers a 401(k) plan with up to a 6% company match, paid parental leave, fertility benefit reimbursements, employee assistance programs, and other specialized insurance plans. Onsite team members may access housing discounts at Greystar-managed communities, subject to availability. This role offers an excellent opportunity for those passionate about providing exceptional apartment living experiences through outstanding resident service and community involvement within a globally recognized real estate leader.
The position being offered involves organizing, coordinating, and implementing a variety of resident services and programs, serving as a vital information resource for residents regarding local area amenities and market resources. This role is critical in enhancing resident satisfaction and community engagement through excellent communication and operational management of service requests, leasing activities, and resident events. The successful candidate will greet prospects and residents warmly, manage phone communications efficiently, and assist with various resident services such as package deliveries, guest suite scheduling, and clubhouse amenity maintenance. This position requires physical activity, including extended periods of standing or walking, and may involve working in various weather conditions. The working hours include flexibility for evenings, weekends, holidays, and being on-call.
The hourly wage for this role ranges from $19.00 to $21.00, with additional potential compensation through bonuses depending on business requirements, experience, skills, and location. Full-time employees benefit from robust insurance coverage including medical, dental, vision, disability, and life insurance with low employee costs. Paid time off is generous with vacation, personal, sick days, paid holidays, and special birthday leave after one year of service, alongside a 6-week paid sabbatical after ten years and every five years thereafter. The company offers a 401(k) plan with up to a 6% company match, paid parental leave, fertility benefit reimbursements, employee assistance programs, and other specialized insurance plans. Onsite team members may access housing discounts at Greystar-managed communities, subject to availability. This role offers an excellent opportunity for those passionate about providing exceptional apartment living experiences through outstanding resident service and community involvement within a globally recognized real estate leader.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or related field preferred
- ability to communicate effectively with residents and team members
- aptitude to handle multiple responsibilities and prioritize tasks
- basic computer skills
- willingness to work flexible schedule including holidays and weekends
- physical capability to lift or maneuver up to 25 pounds independently and 50 pounds with assistance
- readiness to work in all weather conditions
- valid identification or work authorization
Job Qualifications
- High school diploma or equivalent
- experience in customer service or resident services preferred
- excellent communication skills
- ability to manage multiple tasks efficiently
- knowledge of local community resources
- proficiency with standard office equipment
- capacity to work flexible hours including evenings, weekends, and holidays
- physical ability to perform tasks requiring standing, walking, lifting, and working outdoors
Job Duties
- Greet prospects and residents as they enter the office or leasing area
- ensure comfort of prospects and visitors while waiting
- answer phone calls and route to appropriate team members
- assist with completed service request call backs
- maintain guest suite schedule ensuring proper payment and cleanliness
- manage and coordinate loading dock and elevator schedules for move-ins and move-outs
- ensure clubhouse amenities are tour-ready daily
- manage package deliveries by documenting arrivals and notifying residents within 24 hours
- maintain tracking logs for equipment rentals and other community services
- assist team in scheduling, planning, and organizing resident activities and programs
- keep detailed local information for residents and maintain vendor relationships
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
