Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.00 - $19.50
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible scheduling
Team Store Discounts
Team engagement activities
Discount game night meals
Employee discounted game tickets
Discount Parking
Employee Referral Bonuses
Job Description
Memphis Basketball LLC, operating as the Memphis Grizzlies, is a professional sports organization that is deeply committed to delivering an exceptional experience for basketball fans and VIP guests at the FedExForum. This organization stands as a pillar of sports entertainment in Memphis, Tennessee, welcoming thousands of guests during NBA games, concerts, and special events. The Memphis Grizzlies provide a diverse and inclusive workplace focused on team spirit, professionalism, and a guest-first culture, ensuring that every visitor feels valued and receives top-tier service.
The role of the Executive Suite and Club Box Concierge is pivotal in maintaining the high standards of guest service and operational excellence at the FedExForum. This position is primarily responsible for front-line service to Executive Suites and Club Boxes and for attending to the needs of their guests and VIPs throughout events hosted by the Memphis Grizzlies. It involves greeting guests warmly, addressing their requests promptly, and efficiently solving any problems that may arise during events. The concierge acts as the gatekeeper for premium areas within the arena, ensuring authorized access and a seamless experience for all guests.
Ideal candidates for this role are calm under pressure, proactive, and comfortable engaging with VIP guests in a fast-paced and high-visibility environment. The concierge must demonstrate strong communication and interpersonal skills and possess a people-first approach to customer service. They must be able to multitask and stay organized amidst the dynamic flow of live events. Responsibilities include monitoring guest areas, answering inquiries, liaising with maintenance, housekeeping, security, and other event partners to address issues promptly. Furthermore, the concierge desk management is also part of the duties during scheduled shifts, requiring professionalism, problem-solving ability, and excellent teamwork.
This position demands availability for flexible scheduling, including evenings, weekends, and holidays, aligning with the event calendar of the Memphis Grizzlies. Candidates should have a high school diploma or GED and at least three years of experience in concierge, hospitality, or service-oriented roles. Technical proficiency, particularly in Microsoft Office Suite, is expected, along with an energetic, positive, and self-motivated attitude. Experience or knowledge of sports and entertainment, specifically NBA basketball, is considered a plus, although not mandatory.
Working at Memphis Grizzlies offers more than just a job; it provides a fun, rewarding, and inclusive work environment. Employees benefit from various perks, including flexible scheduling, discounts on team merchandise and game tickets, employee engagement activities, and recognition programs. This role offers competitive hourly wages and the opportunity to develop valuable skills within the sports hospitality industry. The Memphis Grizzlies value fairness and equal opportunity and maintain strict protocols to protect applicants from scams and fraudulent offers, emphasizing a secure recruitment process.
The role of the Executive Suite and Club Box Concierge is pivotal in maintaining the high standards of guest service and operational excellence at the FedExForum. This position is primarily responsible for front-line service to Executive Suites and Club Boxes and for attending to the needs of their guests and VIPs throughout events hosted by the Memphis Grizzlies. It involves greeting guests warmly, addressing their requests promptly, and efficiently solving any problems that may arise during events. The concierge acts as the gatekeeper for premium areas within the arena, ensuring authorized access and a seamless experience for all guests.
Ideal candidates for this role are calm under pressure, proactive, and comfortable engaging with VIP guests in a fast-paced and high-visibility environment. The concierge must demonstrate strong communication and interpersonal skills and possess a people-first approach to customer service. They must be able to multitask and stay organized amidst the dynamic flow of live events. Responsibilities include monitoring guest areas, answering inquiries, liaising with maintenance, housekeeping, security, and other event partners to address issues promptly. Furthermore, the concierge desk management is also part of the duties during scheduled shifts, requiring professionalism, problem-solving ability, and excellent teamwork.
This position demands availability for flexible scheduling, including evenings, weekends, and holidays, aligning with the event calendar of the Memphis Grizzlies. Candidates should have a high school diploma or GED and at least three years of experience in concierge, hospitality, or service-oriented roles. Technical proficiency, particularly in Microsoft Office Suite, is expected, along with an energetic, positive, and self-motivated attitude. Experience or knowledge of sports and entertainment, specifically NBA basketball, is considered a plus, although not mandatory.
Working at Memphis Grizzlies offers more than just a job; it provides a fun, rewarding, and inclusive work environment. Employees benefit from various perks, including flexible scheduling, discounts on team merchandise and game tickets, employee engagement activities, and recognition programs. This role offers competitive hourly wages and the opportunity to develop valuable skills within the sports hospitality industry. The Memphis Grizzlies value fairness and equal opportunity and maintain strict protocols to protect applicants from scams and fraudulent offers, emphasizing a secure recruitment process.
Job Requirements
- High school diploma or GED
- Three or more years of concierge, hospitality, or service-related experience
- Availability to work a flexible schedule including evenings, weekends, and holidays based on event schedule
- Strong communication skills
- Strong technical skills with Microsoft Office Suite
- Ability to engage professionally with VIP guests and staff
- Ability to multitask and stay organized in a fast-paced environment
Job Qualifications
- High school diploma or GED
- Three or more years of concierge, hospitality, or service-related experience with a strong focus on delivering exceptional customer service and guest satisfaction
- Strong communication, writing, and interpersonal skills with the ability to build relationships and collaborate effectively within a team environment
- Strong technical capabilities including experience using Microsoft Office Suite
- A people-first approach with the capability to engage professionally and confidently with staff, guests, clients, and VIPs at all levels
- An energetic, positive, and self-motivated mindset paired with a high level of professionalism, poise, and diplomacy in guest-facing interactions
- Ability to multitask and stay organized in a fast-paced, high-energy environment
Job Duties
- Ensures all guests are greeted upon arrival and first impression standards are met
- Prioritize customer satisfaction by building strong guest relationships, ensuring premium seat clients receive top-quality service
- Learn and understand the layout of FedExForum and direct guests to proper areas of the arena when assistance is needed
- Services and fulfills individual requests with expedience and care
- Responds to all incoming inquiries, suggestions and concerns from guests
- Interacts with our Executive Suite and Club Box guests to make sure all concerns are being taken care of and suggestions are constantly being taken
- Advises, and immediately follows up with maintenance, housekeeping, security and any reported problems or concerns
- Operate and manage the concierge desk (when scheduled) which involves answering the guest services/concierge telephone line, answering questions, redirecting guests as needed, checking tickets for access and using a radio to help guests out as quickly as possible
- Provides management with a brief activity recap at the end of each shift
- Participates in various special events and promotional activities for our Premium Seat clients, as required
- Supervises, maintains and roams designated concierge station during scheduled event time
- Accepts, upon rotation, additional event responsibilities, including liaising with partners (food and beverage partners, security, housekeeping, Ticketmaster, etc.), attending a pre- and post-event briefing
- Maintains a positive, professional and guest-first presence at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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