Concierge - PM

MBK Senior Living is a leading provider of senior living communities across the Western United States, with a commitment spanning over 30 years to deliver exceptional care and service. The company operates 35 communities offering Independent Living, Assisted Living, and Memory Care services, making it a trusted name in the senior living industry. Known for its dedication to putting people first, MBK Senior Living fosters an environment where both residents and team members feel valued, supported, and empowered. The company has earned recognition as one of the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and holds the certification of a "Great Place to Work" from the Great Place to Work Institute since 2017. These accolades reflect MBK Senior Living’s ongoing pursuit to be the senior living provider of choice in every market it serves.

At MBK Senior Living, the philosophy of Yoi Shigoto—a Japanese concept meaning "good, quality work"—underpins the company’s culture and daily operations. This philosophy promotes building trust, setting high standards, and nurturing the potential of both individuals and teams. The work environment is dynamic and energetic, centered around hospitality and high-quality service, with a strong emphasis on personal and professional growth. Employees are encouraged to develop their careers through professional development programs, mentorship, personal coaching, and education assistance opportunities.

The Concierge role at MBK Senior Living is a vital position that embodies the company’s commitment to exceptional customer service and engagement. The Concierge serves as the face and voice of the community, responsible for creating exceptional first impressions and delivering outstanding experiences to residents, their families, professionals, and visitors. This part-time position offers a flexible schedule and competitive pay ($15-16 per hour, depending on experience), making it ideal for individuals who seek meaningful work with flexible hours.

The primary responsibility of the Concierge is to ensure flawless customer interactions both in person and over the phone by being friendly, professional, and service-oriented. The role involves greeting and welcoming residents, families, and guests in a warm and courteous manner, assisting with inquiries, scheduling tours, and facilitating smooth communication across departments. The Concierge also handles administrative duties such as managing incoming calls, distributing mail, logging messages, and maintaining a neat and organized reception area.

Moreover, the Concierge supports safety initiatives by maintaining a secure environment and ensuring compliance with federal, state, and local regulations, as well as company policies and procedures. The position requires a strong ability to manage multiple tasks simultaneously, communicate effectively with individuals from diverse backgrounds, and respond calmly to emergency or stressful situations.

MBK Senior Living provides a supportive and inclusive workplace with a range of benefits including medical, dental, vision, and 401k matching programs for full-time employees, childcare and eldercare assistance, flexible spending accounts, and team member discounts. The company is committed to diversity, equity, and inclusion, offering equal employment opportunities and reasonable accommodations to qualified individuals.

For those passionate about making a positive impact in senior living, the Concierge position offers not only a job but a pathway to a rewarding career where you can grow, learn, and contribute to a meaningful mission. MBK Senior Living invites you to join their team and be a part of a community that respects individuals, values quality work, and celebrates success.