Concierge - (Pine Knob, Meadow Brook, Michigan Lottery Amphitheatre)

Olympia Entertainment, operating under the umbrella of Ilitch Sports + Entertainment, is a renowned leader in live entertainment and sporting events management. Their portfolio includes managing some of the most celebrated venues such as Little Caesars Arena, DTE Energy Music Theatre, and Michigan Lottery Amphitheatre at Freedom Hill. Olympia Entertainment is committed to delivering exceptional experiences to fans and guests by maintaining the highest standards of service and operational excellence in all of its venues. Known for its dynamic event programming and premium entertainment offerings, Olympia Entertainment leverages its expertise to create memorable moments for every visitor. As a subsidiary of Ilitch Sports + Entertainment, the company emphasizes a culture of inclusivity, respect, and innovation. This fosters an environment where employees thrive while ensuring that the company’s patrons receive the ultimate in hospitality and engagement during their visit.

The role of Guest Services Ambassador at Olympia Entertainment represents an exciting opportunity for individuals passionate about customer service within the entertainment and sports industry. Hiring for this position involves joining a vibrant team that prioritizes providing first-class customer service to every guest. As an ambassador, you will be the face of the Ilitch Sports + Entertainment brand, responsible for welcoming and assisting guests across multiple venues. This job requires strong interpersonal skills, attention to detail, and a proactive approach to ensuring guests have positive experiences. Responsibilities include maintaining the exclusivity and integrity of private clubs and premium areas, resolving guest concerns efficiently, and building rapport, especially with season ticket holders and repeat visitors. Working in this role means being adaptable to a fast-paced and often unpredictable event environment while upholding all venue and company policies diligently. The position demands availability for approximately 80% of ticketed events at key venues, reflecting the company's dedication to exceptional event support. This role not only requires excellent communication skills and problem-solving abilities but also a genuine enthusiasm for helping people and enhancing their entertainment experience. Olympia Entertainment values emotional intelligence, positivity, flexibility, and a customer-focused mindset, all of which are vital traits for success in this position. By joining Olympia Entertainment as a Guest Services Ambassador, employees will contribute to the creation of unique and memorable event experiences, positioning themselves as essential members of a leading entertainment organization.