Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Professional Development
Job Description
Olympia Entertainment is a prominent company specializing in sports and live entertainment, known for managing some of the most exciting venues including Little Caesars Arena, DTE Energy Music Theatre, and Michigan Lottery Amphitheatre at Freedom Hill. The company provides memorable experiences to guests attending concerts, sports events, and other entertainment activities, emphasizing customer service and enhancing guest engagement. Olympia Entertainment is committed to diversity and equal opportunity employment, providing a collaborative work environment that values integrity, professionalism, and passion for entertainment. They are dedicated to creating a positive work culture and fostering growth opportunities for employees.
This role is an essential ambassador position within Ilitch Sports + Entertainment, primarily focused on delivering exceptional customer service to every guest. The role involves welcoming and greeting guests, assisting with inquiries, and maintaining the exclusivity and integrity of private clubs and premium areas across multiple venues. Employees in this position are expected to be proactive in resolving guest concerns from initial discovery through resolution, engage with guests by building rapport especially with season ticket holders and repeat visitors, and consistently uphold venue and company policies.
Working in this role requires individuals who are approachable, attentive, and capable of handling situations that may arise during events with professionalism and calmness. Flexibility is crucial, as team members need to be available to work 80 percent of all ticketed events at various Olympia Entertainment venues. The job demands strong problem-solving skills and the ability to address safety concerns for guests and colleagues proactively.
The role also emphasizes the importance of emotional intelligence such as self-awareness, empathy, and social skills to enhance guest interactions. A positive attitude, adaptability to changing circumstances, passion for helping people, and engaging positively with guests and team members are key traits for success. This position may involve irregular hours, including nights, weekends, and holidays and requires physical stamina to stand for long periods, climb stairs, occasionally lift items up to 25 pounds, and work in loud and sometimes unpredictable environments.
Olympia Entertainment ensures an inclusive hiring process and provides reasonable accommodations for applicants needing assistance. Employees in this role are vital to maintaining the premium experience that guests expect and contribute significantly to the reputation and success of the company's live entertainment venues. This opportunity suits candidates who are passionate about delivering extraordinary service and thrive in dynamic, fast-paced environments.
This role is an essential ambassador position within Ilitch Sports + Entertainment, primarily focused on delivering exceptional customer service to every guest. The role involves welcoming and greeting guests, assisting with inquiries, and maintaining the exclusivity and integrity of private clubs and premium areas across multiple venues. Employees in this position are expected to be proactive in resolving guest concerns from initial discovery through resolution, engage with guests by building rapport especially with season ticket holders and repeat visitors, and consistently uphold venue and company policies.
Working in this role requires individuals who are approachable, attentive, and capable of handling situations that may arise during events with professionalism and calmness. Flexibility is crucial, as team members need to be available to work 80 percent of all ticketed events at various Olympia Entertainment venues. The job demands strong problem-solving skills and the ability to address safety concerns for guests and colleagues proactively.
The role also emphasizes the importance of emotional intelligence such as self-awareness, empathy, and social skills to enhance guest interactions. A positive attitude, adaptability to changing circumstances, passion for helping people, and engaging positively with guests and team members are key traits for success. This position may involve irregular hours, including nights, weekends, and holidays and requires physical stamina to stand for long periods, climb stairs, occasionally lift items up to 25 pounds, and work in loud and sometimes unpredictable environments.
Olympia Entertainment ensures an inclusive hiring process and provides reasonable accommodations for applicants needing assistance. Employees in this role are vital to maintaining the premium experience that guests expect and contribute significantly to the reputation and success of the company's live entertainment venues. This opportunity suits candidates who are passionate about delivering extraordinary service and thrive in dynamic, fast-paced environments.
Job Requirements
- High school diploma
- One to two years of customer service related experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to apply common sense understanding to carry out detailed instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
Job Qualifications
- High school diploma
- One to two years of customer service related experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to present information effectively in one-on-one and small group situations
- Ability to apply common sense to carry out detailed but uninvolved instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Emotional intelligence including self-awareness, self-regulation, motivation, empathy and social skills
- Positive attitude and ability to engage guests and team members
- Adaptability and flexibility to changing circumstances and schedules
- Passion for helping people
- Strong communication and interpersonal skills
Job Duties
- Welcome and greet all guests and assist with their questions or needs
- Maintain the integrity and exclusivity of private clubs and premium areas at multiple venues
- Own guest concerns from initial discovery through resolution during events
- Engage guests including building rapport with season ticket holders and repeat guests
- Uphold venue and company policies consistently
- Proactively be aware of situations affecting guest and colleague safety
- Problem solve
- Be available to work 80% of all ticketed events at designated venues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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