Concierge - Part Time/PRN

Katy, TX, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.75 - $19.00

Benefits

Excellent Benefits

401(k) contributions

Paid vacation

Paid sick leave

opportunities to grow

Dynamic fast paced environment

People first and service always culture

Job Description

Clearwater at The Heights is a premier luxury senior living community situated in Houston, Texas. Known for its commitment to providing an exceptional living experience for seniors, Clearwater at The Heights offers a warm, welcoming environment where residents can enjoy comfort, safety, and engagement in their golden years. The community prides itself on fostering a culture that emphasizes people first and service always, ensuring that seniors feel valued and well cared for in a dynamic and fast-paced setting. Clearwater Living is recognized for its excellent benefits, including 401(k) contributions, paid vacation and sick leave, and numerous opportunities for career growth, making it an attractive employer within the senior living industry.

The role of Concierge at Clearwater at The Heights is a part-time or PRN (pro re nata, as needed) position that plays a crucial part in setting the tone and creating a positive first impression for all who enter the community. As the first point of contact, the Concierge establishes a welcoming and professional atmosphere by greeting visitors with warmth and courtesy. This role involves answering phones, relaying messages, and supporting multiple departments through various administrative functions. Critical to maintaining community safety, the Concierge monitors visitor sign-ins and promptly reports any suspicious activity. This position not only requires someone with excellent customer service skills but also someone who is adaptable and eager to contribute to a team-oriented environment. The Concierge also supports the Executive Director and other staff members by assisting in tasks such as sorting mail, tracking meal attendance, and ordering supplies, ensuring smooth day-to-day operations. This role is essential in helping Clearwater at The Heights maintain its high standards for safety, regulatory compliance, and resident satisfaction while representing the core values of the organization with professionalism and pride. Overall, the Concierge position is ideal for individuals passionate about serving seniors and becoming part of a team dedicated to enhancing the lives of residents through exceptional service and attention to detail.

Job Requirements

High school diploma or GED required
Minimum of one year work experience in senior living, hospitality, or related field preferred
Background clearance as required by government regulations
Must meet health requirements, including tuberculosis testing
Ability to provide excellent customer service
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced environment
Current certifications in First Aid, CPR, or BLS preferred

Job Qualifications

High school diploma or GED required
A minimum of one year of work experience in senior living, hospitality or in related field preferred
Background clearances as required by government regulations
Must meet health requirements, including TB
Current First Aid/CPR/BLS Certification a plus

Job Duties

Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
Sort and distribute incoming mail
Accept and report resident's special requests
Maintain communities lost and found system
Order and replenish administrative supplies as necessary
Support Executive Director and other departments in administrative functions as needed
Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
Ensure regulatory compliance and report any issues or concerns immediately
Comply with Clearwater Living standards/policies to encourage safe and efficient operations
Encourage teamwork through open communication with associates
Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
Represent the Clearwater Living principles and core values on a daily basis
Perform other duties and tasks as assigned or required