Concierge (Part-Time, Weekends)

Port St Lucie, FL, USA|

Job Overview

Compensation

Hourly

Range $17.00 - $18.00

Benefits

Dental Insurance

Vision Insurance

401K with company match

Training opportunities

Paid Time Off

Occasional travel

Employee Discounts

Job Description

FS Residential is a reputable property management company specializing in delivering exceptional residential living experiences through outstanding service and community engagement. Known for its commitment to customer satisfaction and maintaining well-managed properties, FS Residential provides a supportive work environment where employees are encouraged to develop their skills and grow their careers. The company focuses on fostering a culture of professionalism, respect, and continuous improvement, which reflects in the quality of service provided to residents. As part of a dynamic and evolving sector, FS Residential embraces innovative practices and strives to enhance its operations through technology and staff training. This philosophy positions FS Residential as a leader in property management and a preferred employer in the industry.

The Resident Services Associate at FS Residential is a key member of the residential services team, responsible for ensuring residents receive prompt, personalized, and high-quality assistance tailored to their needs. This part-time, non-exempt position offers a competitive hourly wage of $17.00 to $18.00 and a schedule of Monday through Friday from 4:00 pm to 9:00 pm. The role requires a motivated, outgoing, and detail-oriented individual who excels in customer service and possesses excellent interpersonal and organizational skills. The primary focus is on providing information and services that enhance the residents' living experience, addressing their questions and needs efficiently and courteously.

In this role, the associate acts as a liaison between residents and the management office, facilitating smooth communication, organizing service resources, and managing guest suite reservations through the Connect Resident Portal. The position demands someone who can anticipate residents' needs by understanding their preferences, mood, and style, then proactively offer customized options or itineraries. The Resident Services Associate also maintains confidentiality to protect guest privacy and the organization's reputation and contributes to continual service improvement by gathering and evaluating resident feedback.

Additional responsibilities include managing messages, assisting with account setups and vendor access, processing payments through ClickPay, and ensuring guest suites meet cleanliness and stocking standards before and after guest stays. Staff members in this role must be knowledgeable about building emergency procedures and respond quickly and accurately in case of emergencies, maintaining a safe environment for all. Attention to detail is crucial, as is the ability to document incidents and communicate effectively with other team members through the company's message board system.

FS Residential supports its part-time associates by providing supplemental benefits such as dental and vision insurance and eligibility for a 401(k) plan with company match. Occasional travel for training and company events may be required, providing further opportunities for professional development and engagement within the company. Overall, this role offers a rewarding opportunity for individuals passionate about hospitality and resident service in a stable and supportive work environment with room for growth and skill enhancement.

Job Requirements

Ability to lift 30 to 50 lbs
work in an upright standing position for long periods
walk and climb stairs
ability to detect auditory and or visual emergency alarms
ability to respond to emergencies in a timely manner
high school diploma or equivalency preferred
two or more years’ experience in the hospitality industry
effective written and verbal communication skills
computer literacy including Word, Excel spreadsheets, and e-mail
strong customer service, communication, and interpersonal skills
must be punctual and reliable

Job Qualifications

High school diploma or equivalency preferred
two or more years’ experience in the hospitality industry
effective written and verbal communication skills
computer literacy including Word, Excel spreadsheets, and e-mail
multiple language fluency is desirable
strong customer service, communication, and interpersonal skills
must be punctual and reliable

Job Duties

Identifies and clarifies residents’ needs and desires
answers questions
gives directions and instructions
develops inventories of services
manages and screens messages
helps residents establish accounts and schedules access for authorized vendors
anticipates services required by ascertaining mood and style of residents
improves services by obtaining and evaluating resident observations and criticisms
maintains guest privacy and organization reputation by keeping information confidential
updates job knowledge by participating in educational opportunities
enhances department and organizational reputation by accepting ownership for accomplishing new and different requests
follows safety procedures and maintains a safe work environment
maintains accurate guest suite calendar and assists residents in making guest suite reservations
inspects guest suites before check-in to ensure cleanliness and stocking
inspects guest suites after check-out for damage or missing items
processes resident payments accurately in ClickPay
learns and understands building emergency procedures and executes them
documents all incidents and important shift info in Teams message board
delivers packages and food deliveries to residents’ vestibules
performs additional duties as assigned by management