Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.75 - $17.75
Work Schedule
Weekend Shifts
Benefits
Equal opportunity employer
Job Description
Trinity Woods (TW) is a well-established community dedicated to providing exceptional living experiences with a focus on person-centered philosophies. Located within Crestwood, TW offers an environment that promotes the well-being and comfort of its members, visitors, and employees. The community is rooted in strong core values that emphasize care, respect, and a welcoming atmosphere reflective of their Mission Statement. With a commitment to excellence in customer service and operational efficiency, TW strives to create a supportive and friendly environment for all who interact within the community.
The Concierge position at Trinity Woods represents the front line of customer service, serving as the key point of contact within the Crestwood front desk and lobby area. This role is instrumental in ensuring that members, visitors, and staff receive exemplary service, answering questions, managing inquiries, and providing support in a professional and courteous manner. The position operates on a part-time weekend schedule, specifically Saturdays from 8:00 AM to 4:30 PM and Sundays from 9:00 AM to 3:00 PM, making it ideal for individuals seeking a flexible role within a supportive community setting. The Concierge is also responsible for managing communication channels, coordinating member services such as transportation and reservations, and overseeing essential administrative tasks. Upholding the Mission Statement, core values, and person-centered philosophy of Trinity Woods is a critical aspect of this role. The Concierge’s professionalism and ability to manage multiple tasks simultaneously contribute directly to the seamless operation of the community’s front desk services. This position requires a proactive, organized individual with excellent communication and customer service skills, as well as basic computer proficiency. By joining Trinity Woods, a candidate will become part of a team dedicated to delivering high-quality service in a compassionate and respectful atmosphere, ensuring every interaction reflects the community’s standards of excellence.
The Concierge position at Trinity Woods represents the front line of customer service, serving as the key point of contact within the Crestwood front desk and lobby area. This role is instrumental in ensuring that members, visitors, and staff receive exemplary service, answering questions, managing inquiries, and providing support in a professional and courteous manner. The position operates on a part-time weekend schedule, specifically Saturdays from 8:00 AM to 4:30 PM and Sundays from 9:00 AM to 3:00 PM, making it ideal for individuals seeking a flexible role within a supportive community setting. The Concierge is also responsible for managing communication channels, coordinating member services such as transportation and reservations, and overseeing essential administrative tasks. Upholding the Mission Statement, core values, and person-centered philosophy of Trinity Woods is a critical aspect of this role. The Concierge’s professionalism and ability to manage multiple tasks simultaneously contribute directly to the seamless operation of the community’s front desk services. This position requires a proactive, organized individual with excellent communication and customer service skills, as well as basic computer proficiency. By joining Trinity Woods, a candidate will become part of a team dedicated to delivering high-quality service in a compassionate and respectful atmosphere, ensuring every interaction reflects the community’s standards of excellence.
Job Requirements
- High school graduate or GED
- minimum of two years experience in a similar concierge or administrative assistant position
- ability to work with minimal supervision
- exceptional communication, customer service and people skills
- good organizational skills, follow-up and follow through
- ability to handle multiple tasks at one time
- basic computer skills
Job Qualifications
- High school graduate or GED
- minimum of two years experience in a similar concierge or administrative assistant position
- exceptional communication, customer service and people skills
- good organizational skills, follow-up and follow through
- ability to handle multiple tasks at one time
- basic computer skills
Job Duties
- Provides overall management of the Crestwood front desk and graciously greets members, visitors, and employees
- receives incoming phone calls and directs to proper members and staff
- maintains and updates log of emergency phone numbers and contact information for members and staff
- addresses questions and concerns of members and provides support to the Director of Member Services
- coordinates incoming and outgoing mail and sorts and delivers to appropriate mail locations
- maintains member reservation books for guest room, restaurant, and special events
- manages Point of Sales (POS) services including check cashing, stamps, movie tickets, etc.
- coordinates transportation needs of the Residential Living members and communicates with the Supervisor of Transportation
- receives and records requests from members for maintenance work orders and enters work orders into the maintenance software program
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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