Concierge - Part-time Weekends

Trinity Woods is a respected community known for its commitment to delivering exceptional services and fostering a supportive environment for its residents and members. As an established senior living community, Trinity Woods offers a variety of amenities and support systems designed to enhance the quality of life for its members. The organization prides itself on its mission-driven approach, which emphasizes person-centered care and community engagement, making it a preferred choice for senior living and active adult communities. This dedication to operational excellence and guest satisfaction reflects in every position, starting from the front desk to various service departments, ensuring a cohesive and welcoming atmosphere throughout the community.

The Concierge role at Trinity Woods presents a unique opportunity for individuals passionate about providing exemplary customer service and contributing to a positive living environment. This position, based at the Crestwood front desk and lobby area, is central to managing the initial point of contact for members, visitors, and employees. The Concierge is responsible for ensuring a pleasant and professional interaction with all community visitors and members, serving as the face of Trinity Woods in the Crestwood area. Operating primarily on a part-time weekend schedule, the role requires working Saturdays from 8:00 am to 4:30 pm and Sundays from 9:00 am to 3:00 pm.

In this role, the Concierge is expected to uphold the Mission Statement of Trinity Woods and embody its core values by delivering courteous, efficient, and personalized service. The job focuses on managing multiple administrative and service-oriented tasks, including handling incoming phone calls, receiving and sorting mail and packages, coordinating member transportation, and managing reservations for various community amenities. The Concierge also plays a crucial role in maintaining communication logs, assisting with maintenance requests, and supporting the Director of Member Services with member inquiries and concerns.

Candidates for this position should possess excellent organizational and multitasking skills alongside basic computer proficiency and exceptional communication abilities. The ideal Concierge shows initiative by working with minimal supervision, demonstrates a friendly and professional demeanor, and has previous experience in a similar role. This part-time opportunity is ideal for individuals looking for a dynamic and service-oriented role that directly contributes to community satisfaction and operational efficiency within a well-established senior living environment.