Concierge (Part Time) - Turner, OR.

Salem, OR, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Benefits

competitive pay

Tip pool

Team member discounts

Continuous growth opportunities

supportive work environment

Sustainable company culture

generous employee discounts

Job Description

Willamette Valley Vineyards is a renowned winery located in the scenic Salem Hills of Oregon, famous for setting the standard for Willamette Valley Pinot Noir. As a company deeply rooted in the Oregon Wine Story, Willamette Valley Vineyards combines tradition with innovation to craft world-class wines. They are committed to creating remarkable experiences for customers and guests alike, highlighting the unique qualities of their vineyards as well as the region's rich winemaking heritage. The winery is known not only for the high quality of its products but also for its dedication to sustainability, diversity, and inclusive workplace culture. Joining Willamette Valley Vineyards means becoming part of a rapidly growing company that values team member growth and success, offers generous employee benefits, and provides a supportive work environment focused on exceptional customer service and community engagement.

The Concierge position at Willamette Valley Vineyards is an exciting opportunity for an energetic, customer-focused individual looking to contribute to guest experiences at the Estate. This part-time role is essential in welcoming visitors with warmth and professionalism, ensuring their journey through the winery is seamless and memorable. As the first point of contact, the Concierge greets guests upon arrival, directs them to the appropriate areas such as the Tasting Room bar or Tours and Tastings, and ensures guests are accompanied and attended to throughout their visit. Beyond greeting guests, the Concierge supports various administrative tasks including managing a multi-line telephone system, handling correspondence, and coordinating communications across departments to maintain high service standards.

This position is ideal for someone who enjoys working in a dynamic and fast-paced environment, values teamwork, and is passionate about the wine industry. Employees benefit from competitive pay combined with a tip pool, generous discounts on dining, wine, and merchandise, and opportunities for continuous career advancement within the company. Willamette Valley Vineyards seeks individuals who are dedicated to hospitality excellence and eager to be part of an environmentally conscious organization, supporting sustainable and cross-cultural initiatives. The role requires flexibility to work weekends, holidays, and special winery events, providing a lively and engaging workplace atmosphere. Overall, the Concierge role offers a blend of guest service, operational support, and company culture immersion that makes it a unique and rewarding career choice at one of Oregon’s premier wine estates.

Job Requirements

Must be able to lift 40lbs
High school diploma or similar
A valid/current OLCC and Food Handler’s Card or be willing to obtain one prior to start date
Must be willing to work weekends, holidays, and on-site winery events
Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner
Be able to work in a fast paced environment
Communicate through active listening skills and gather insight into human behavior

Job Qualifications

High school diploma or equivalent
Valid/current OLCC and Food Handler’s Card or willing to obtain prior to start date
Strong communication skills through active listening
Ability to prioritize and manage multiple projects simultaneously
Experience working in fast paced customer service environments preferred
Ability to work independently with little supervision

Job Duties

Greets guests in warm, professional and genuinely hospitable manner
Guides guests to Tasting Room bar, Tour & Tasting or other appointments/locations and promptly notifies appropriate staff of their arrival
Handle a wide range of administrative and executive support tasks, working independently with little or no supervision
Answers multi-line telephone system, takes accurate messages and transfers telephone calls to the appropriate person in an efficient manner
Creates and types correspondence and memorandums in proper format
Works efficiently with all departments of the company to ensure optimal guest service levels are being achieved and maintained
When directed, monitors email account and directs emails to the appropriate person
Responsible for relaying incoming telephone calls
Continually enhances own knowledge of WVV’s products, varieties, appellations, markets, customers, competitors and opportunities
Supports Company’s effort to create a more sustainable, cross-cultural and green environment