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Concierge - Part Time - Oakmont of Westpark

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Vacation personal day sick pay
Holidays
Complimentary Meals
Bonus opportunities
Life insurance
Discount Program
401(k) savings plan
recognition programs
Student Loan Refinancing
Pet insurance
Employee assistance program
financial assistance

Job Description

Oakmont Management Group is a distinguished leader in the senior living industry, managing an extensive portfolio of premier senior living communities under the Oakmont Senior Living and Ivy Living brands. Based in Irvine, California, the organization serves thousands of seniors across multiple states including California, Nevada, and Hawaii. Oakmont of Westpark, one of their beautiful campuses, exemplifies the company’s commitment to providing exceptional quality, comfort, and care. The community features a beautifully landscaped environment and offers five-star services and amenities designed to promote a rewarding lifestyle with individualized support that encourages residents to maintain their independence. The culture at Oakmont emphasizes authenticity, teamwork, compassion, commitment, and resilience, fostering meaningful relationships among residents, families, and team members. With multiple locations, the company offers ample opportunities for career growth, relocation, and travel for its employees. In addition to a supportive and inclusive community atmosphere, Oakmont Management Group also offers competitive compensation and benefits, including medical, dental, and vision insurance, paid time off, life insurance, and various employee assistance programs.

The Concierge position at Oakmont of Westpark is a part-time role with shifts from 4:00 PM to 8:00 PM, Monday through Thursday, with opportunities to pick up additional shifts as available. The pay range for this role is between $17.00 and $18.00 per hour depending on experience. This role is vital in maintaining the welcoming and safe environment that Oakmont prides itself on. The Concierge is the first point of contact for residents, guests, and visitors, responsible for greeting them with professionalism and warmth, answering multi-line phones, arranging tours, and providing clerical support to the administrative team. The Concierge must be adept at managing various tasks simultaneously while ensuring excellent customer service. Monitoring the Emergency Alert System and responding promptly to calls is a critical aspect of this position, as is maintaining security protocols to ensure the safety of residents, team members, and visitors. This role requires a cooperative spirit to foster teamwork among different departments, demonstrating a commitment to the values that define Oakmont Management Group. Overall, the Concierge at Oakmont of Westpark plays an essential role in upholding the high standards of care, service, and community that make this senior living community a trusted choice for seniors and their families.

Job Requirements

  • Must be at least 18 years of age
  • high school diploma or equivalent
  • prior experience in hospitality or senior living preferred
  • proficiency in Microsoft Office applications
  • excellent verbal and written communication skills
  • ability to handle multiple phone lines professionally
  • capable of responding to emergency alerts
  • must pass criminal background and health checks
  • comply with health and safety guidelines including possible COVID-19 protocols

Job Qualifications

  • Must be at least 18 years of age
  • high school diploma or equivalent
  • prefer two (2) years of experience in a hospitality setting or prior senior living community
  • excellent customer service skills
  • able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
  • possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
  • must pass a criminal background check and health screening tests, including physical and TB tests
  • willing to comply with COVID-19 related health and safety protocols including vaccination, screening, testing, and PPE use as required

Job Duties

  • Provide all residents, guests, and visitors with exceptional customer service
  • answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner
  • monitor the Emergency Alert System and immediately respond to every call
  • effectively manage business center and process incoming and outgoing mail
  • maintain a safe and secure environment for all staff, residents, and guests, following established safety standards
  • encourage teamwork through cooperative interactions with co-workers and other departments

Job Criteria

Experience

Mid Level (3-7 years)


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