Concierge - Part-time, Hyattsville, MD

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $18.00 - $20.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

hourly wage
Overtime Eligible
Weekend schedule
Professional development opportunities
Supportive team environment

Job Description

The UIP Companies, Inc. (UIP) is a well-established vertically integrated real estate investment, development, asset and property management, and general contracting firm specializing in multi-family, mixed-use, retail, and light industrial properties. Founded in 2001, UIP has earned a reputation for delivering quality housing that satisfies the most discerning residents and investors within the Washington, DC metropolitan area, including key locations such as Washington DC itself, its close-in suburbs, Hyattsville, MD, and Arlington, VA. UIP's portfolio showcases a wide variety of properties, and through its comprehensive approach, the company manages all aspects of property life cycles from acquisition and development to management and maintenance. This holistic engagement enables UIP to maintain high standards of property quality and tenant satisfaction.

UIP is currently seeking a Part-Time Concierge to join their team at Canvas Apartments in Hyattsville, MD. This position is scheduled for weekends, specifically Saturdays and Sundays from 7:00 AM to 3:00 PM, with an hourly wage range of $18 to $20 depending on experience, and the opportunity to earn overtime. The role reports directly to the Area/Community Manager. This part-time opportunity offers a unique chance to be part of a growing, respected organization that values professionalism, customer service, and a welcoming community environment.

The Concierge at UIP provides the vital role of being the initial point of contact for both prospects and residents as they enter and exit the property. This position demands an individual with an approachable demeanor, outstanding communication skills, and the ability to manage multiple tasks efficiently. The Concierge is responsible for managing inquiries in person, by phone, and email, including handling maintenance or service requests. They also oversee the package delivery system, ensuring all packages are logged, stored safely, and accurately distributed with resident notification.

Security is a crucial aspect of the role; the Concierge monitors building access, secures entrance points, and controls the mailroom and front desk to maintain a safe environment for residents. This includes coordinating with vendors and contractors, notifying appropriate parties upon their arrival, and ensuring all safety protocols are followed.

Beyond these tasks, the Concierge plays a key role in building rapport with residents, learning their preferences to enhance their living experience, and providing a high level of personalized service. Candidates must be self-motivated, capable of working with minimal supervision, and demonstrate a strong aptitude for multitasking and problem-solving under pressure. Those who thrive in this role will have a keen knowledge of the local area, including dining, retail, service, and entertainment options, thus acting not only as a service provider but also as a knowledgeable liaison to the community.

Working as a Concierge with UIP offers the opportunity to grow within the real estate and property management industry in a supportive and dynamic setting. The company’s inclusive environment welcomes all qualified applicants without discrimination, ensuring equal opportunity employment. For individuals with a service-focused mindset and a passion for hospitality within a professional setting, this is an ideal position to engage with a premier property and a respected employer in the region.

Job Requirements

  • High school diploma
  • at least 2 years' experience in customer service
  • experience in property management or hospitality preferred
  • excellent communication skills both verbal and written
  • strong problem-solving skills
  • self-motivated and able to work independently
  • ability to prioritize tasks effectively
  • proficiency with Microsoft Office
  • knowledge of local area amenities
  • ability to handle high-pressure situations
  • ability to follow procedures with minimal supervision

Job Qualifications

  • At least 2 years' experience in a customer service role, experience within property management or hospitality preferred
  • high school diploma
  • proven ability to provide exceptional customer service with a high degree of professionalism
  • high level of communication skills and the demonstrated ability to effectively and be clearly understood when interacting with residents, vendors, visitors, and team members, both verbally and in writing
  • strong problem-solving and troubleshooting skills
  • self-motivated, self-directed, and able to effectively prioritize
  • ability to follow procedures with limited supervision
  • ability to work well under pressure, with a high degree of follow up and follow through and organizational skills
  • excellent knowledge of the local area including retail, dining, service, and entertainment options
  • ability to effectively use Microsoft Office and other programs necessary to perform the role

Job Duties

  • Greet prospects, guests and residents when entering or exiting the building
  • answer in-person, phone call and email requests for maintenance or services offered, taking the appropriate action to resolve the request
  • manage package delivery including receiving, logging, updating lobby screen, storing, providing notices and issuing packages to residents
  • secure packages and dry cleaning for residents' later pick up and retrieve items for residents upon request
  • develop rapport and relationships with residents and become familiar with preferences
  • maintain security of entrance, front desk and mailroom and monitor and control the building's access system
  • notify appropriate parties when vendors appear on property to perform work
  • other duties as needed

Job Criteria

Experience

Mid Level (3-7 years)


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