Concierge - Part-time, Hyattsville, MD

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $18.00 - $20.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

overtime eligibility
Professional development opportunities
equal opportunity employment
dynamic work environment
community engagement
competitive hourly wage

Job Description

The UIP Companies, Inc. (UIP) is a highly reputable and vertically integrated real estate investment, development, asset and property management, and general contracting company headquartered in the Washington, DC metropolitan area. Since its establishment in 2001, UIP has specialized in managing multi-family, mixed-use, retail, and light industrial properties with a strong focus on high-quality housing that caters to the needs of discerning residents and investors. The company operates across various key locations including Washington, DC, as well as close-in suburbs such as Hyattsville, Maryland, and Arlington, Virginia. UIP is known for its dedication to delivering exceptional property management services and maintaining premium living environments for its tenants. With a strong portfolio and a commitment to growth, UIP offers a range of employment opportunities aimed at fostering professional development and ensuring customer satisfaction.

UIP is currently seeking a Part-Time Concierge for the Canvas Apartments located in Hyattsville, MD. This part-time role offers hours on Saturdays and Sundays from 7:00 AM to 3:00 PM with an hourly wage ranging from $18 to $20 per hour, depending on experience. The position is also eligible for overtime, making it an attractive opportunity for individuals looking to build a career in property management or guest services. The Concierge will report directly to the Area/Community Manager and serve as the first point of contact for residents, guests, and prospective tenants entering and exiting the building. This role plays a critical part in the overall resident experience by providing attentive, professional, and timely customer service in a fast-paced, community-oriented environment.

As a Concierge at UIP, the individual will be responsible for greeting visitors warmly, managing communications such as phone calls and emails, and handling requests related to maintenance or building services. A key aspect of the role involves managing package deliveries, including receiving, logging, updating the lobby screen, storing, and distributing packages to residents while ensuring their security. The Concierge is also entrusted with maintaining the security of access points such as the entrance, front desk, and mailroom, as well as monitoring and controlling the building’s access system. Building rapport with residents to understand their preferences and providing personalized service is another essential function of this role. Additionally, the Concierge is responsible for notifying appropriate parties when vendors arrive to perform work on the property, ensuring smooth and coordinated operations.

This position is ideal for candidates who possess strong interpersonal and communication skills, are self-motivated, highly organized, and able to prioritize tasks effectively in a dynamic setting. Candidates should have a good knowledge of the local area including retail, dining, service, and entertainment options to assist residents better. Proficiency in Microsoft Office and other software programs relevant to the role is expected. This opportunity offers a chance to be part of a well-established company that values inclusivity and professional growth while enjoying an engaging role within a vibrant residential community.

Job Requirements

  • High school diploma
  • At least 2 years experience in customer service
  • Experience in property management or hospitality preferred
  • Strong communication skills
  • Proficient in Microsoft Office
  • Ability to work weekends (Saturdays and Sundays)
  • Ability to follow procedures and work independently
  • Good organizational skills
  • Knowledge of local retail, dining, and entertainment options

Job Qualifications

  • At least 2 years’ experience in a customer service role, experience within property management or hospitality preferred
  • High school diploma
  • Proven ability to provide exceptional customer service with a high degree of professionalism
  • High level of communication skills and the demonstrated ability to effectively and be clearly understood when interacting with residents, vendors, visitors, and team members, both verbally and in writing
  • Strong problem-solving and troubleshooting skills
  • Self-motivated, self-directed, and able to effectively prioritize
  • Ability to follow procedures with limited supervision
  • Ability to work well under pressure, with a high degree of follow up and follow through and organizational skills
  • Excellent knowledge of the local area including retail, dining, service, and entertainment options
  • Ability to effectively use Microsoft Office and other programs necessary to perform the role

Job Duties

  • Greet prospects, guests and residents when entering or exiting the building
  • Answer in-person, phone call and email requests for maintenance or services offered, taking the appropriate action to resolve the request
  • Manage package delivery including receiving, logging, updating lobby screen, storing, providing notices and issuing packages to residents
  • Secure packages and dry cleaning for residents’ later pick up and retrieve items for residents upon request
  • Develop rapport and relationships with residents and become familiar with preferences
  • Maintain security of entrance, front desk and mailroom and monitor and control the building’s access system
  • Notify appropriate parties when vendors appear on property to perform work
  • Other duties as needed

Job Criteria

Experience

Mid Level (3-7 years)


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