Concierge Part-Time Franklin

Best Upon Request Corporate, Inc. (BEST) is a distinguished company recognized as a Great Place to Work for eight consecutive years. Headquartered in Cincinnati, Ohio, BEST is a national provider of premier concierge services that function as an employee benefit and enhance patient amenities, catering to a diverse range of industries including finance, technology, insurance, consulting, manufacturing, distribution, and healthcare. As a values-based organization, BEST focuses on creating life-enriching experiences that alleviate employee stress and streamline the non-clinical needs of patients. The company’s commitment to its people is evident in its comprehensive total rewards system, which prioritizes the well-being of its team members and fosters a high-trust, collaborative workplace where individuals can flourish.

The Concierge Part-Time role at BEST presents an exciting opportunity for individuals passionate about delivering outstanding customer service in a dynamic, fast-paced environment. This position is scheduled for 24 hours per week, running Monday through Thursday from 7:45 am to 2:15 pm CST, and reports directly to the Regional Manager. The concierge is an essential team member charged with supporting the employees of BEST’s clients by proactively anticipating their needs and responding promptly to incoming service requests. The Concierge’s primary responsibility is to ensure an exceptional customer experience, handling a variety of service tasks such as running errands, coordinating vehicle services, planning corporate events, facilitating shipping needs, and more. Accuracy in capturing service activities using BEST’s dedicated service management platform is critical for maintaining seamless operation and quality assurance.

Core to this role is embodying BEST’s values — trustworthiness, compassion, resourcefulness, a focus on results, and the creation of value. The ideal candidate will exhibit these traits consistently, contributing positively to the company culture and enhancing the client experience. This position requires a detail-oriented individual with excellent verbal and written communication skills, proficient in Microsoft Office applications, particularly Outlook, Word, and Excel, and familiar with point-of-sale technology platforms. A passion for supporting people and problem-solving in a creative and solution-oriented manner is essential.

The role demands a high level of interpersonal skills to manage dynamic customer situations with poise, tact, and professionalism. Candidates must be self-motivated, capable of managing multiple service requests simultaneously, and deliver timely and effective solutions. Physical stamina is necessary to handle standing, sitting, walking for extended periods, and to lift and maneuver objects weighing up to 50 pounds occasionally. Additionally, candidates must possess a valid driver’s license, have reliable transportation, and maintain required vehicle insurance coverage. All applicants are subject to background checks and drug screening to ensure the integrity and safety of the BEST team.

This position is suitable for individuals who thrive in a nurturing, values-driven work environment and who are eager to contribute to a company renowned for its exceptional culture and dedication to enriching the lives of its clients and employees. The Concierge Part-Time position is more than a role; it is a chance to join a company where your efforts directly impact customer satisfaction and organizational success. BEST offers a supportive atmosphere designed to help every team member succeed and grow while making a meaningful difference every day.