Concierge (Part time)

Associa is a leading community management company with more than 225 branch offices across North America, delivering outstanding service to nearly five million residents worldwide. With a team of over 11,000 professionals, Associa sets the industry standard through unmatched education, expertise, and innovative practices. Established for over 43 years, Associa continues to make a significant positive impact, enhancing the quality of life and value in the communities it serves. The company’s commitment to excellence and community-building has earned it a strong reputation as a trusted partner in homeowner association management and community services. To learn more about Associa and its services, visit www.associaonline.com.

We are currently seeking a part-time Concierge for Shirlington Village Condominiums located in Arlington, VA. This position offers 20 to 25 hours per week, focusing primarily on weekend and select weeknight shifts. The weekend shifts are scheduled for Saturdays and Sundays from 9 am to 6 pm with a one-hour break, while weeknight shifts run Monday through Friday from 4:30 pm to 8 pm. There is also an option for additional shifts when available.

The Concierge role is essential in providing frontline customer service and operational support at the community’s front desk. The individual in this position will be responsible for managing the front desk area, greeting homeowners, residents, guests, vendors, and contractors in a welcoming and professional manner. They will handle inquiries by researching and providing accurate information, manage incoming packages from multiple delivery services including Amazon, UPS, USPS, and FedEx, and issue pool passes to residents. Further responsibilities include sending out community communications, overseeing move-in and move-out procedures, and reserving the loading dock and elevators as needed. This is a dynamic role that requires flexibility, proactive engagement, and excellent problem-solving abilities to enhance the resident experience and support community operations effectively.