Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $18.80
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life and Disability Insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a leading provider of senior living services, renowned for its compassionate approach and dedication to enabling residents to live longer, healthier, and more fulfilling lives. With a deep commitment to person-centered care, Sunrise has been recognized multiple times as a Great Place to Work by Activated Insights, securing this prestigious workplace culture designation nine times. This accolade speaks to the positive, supportive environment that Sunrise fosters for both its residents and its employees, highlighting its status as an employer of choice in the senior care industry. The organization emphasizes community involvement and meaningful relationships, ensuring that every team member contributes to creating a welcoming, safe, and joyful atmosphere for residents, their families, and visitors alike.
The Concierge role at Sunrise Senior Living is pivotal as the initial point of contact and the face of the community. This position plays a crucial role in setting the first impression for potential residents, families, and visitors by delivering exceptional customer service and professional engagement. The Concierge is entrusted with a wide array of responsibilities, including greeting and assisting guests, managing incoming calls with professionalism, supporting the sales team by sharing important community information, and facilitating smooth resident move-ins. Additionally, the Concierge maintains the front desk and Bistro area, ensuring these spaces reflect cleanliness and hospitality. Administrative tasks, such as managing appointment schedules and coordinating with various teams for smooth community operations, are also essential components of this role.
The ideal candidate for this position will be a consummate professional with strong communication skills, a kind and approachable demeanor, and the ability to multitask efficiently. They will be comfortable performing administrative duties, handling confidential information with discretion, and contributing to risk management by helping uphold safety protocols throughout the community. The Concierge supports the overall mission, principles of service, and core values of Sunrise, providing a service experience that enhances the lives of everyone they encounter. This role offers significant opportunities for engagement with a diverse team and the chance to positively impact the senior living experience by fostering joy, comfort, and safety in a vibrant community setting.
Sunrise Senior Living also places a premium on the professional growth of its employees and offers a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance plans, retirement savings options, paid time off, tuition reimbursement, and additional employee programs. As part of its commitment to safety, the company requires thorough pre-employment health screenings and vaccinations in compliance with federal, state, and local requirements, ensuring a safe environment for all. The compensation for the Concierge position is competitive and takes into account the geographic location of the community, the candidate’s skills, experience, and qualifications.
Choosing to join Sunrise Senior Living means becoming part of a remarkable team dedicated to enhancing the quality of life for seniors while fostering a rewarding career path for employees. This is a unique opportunity to shine within a supportive company that values your contributions and passion for serving others, making a meaningful difference every day.
The Concierge role at Sunrise Senior Living is pivotal as the initial point of contact and the face of the community. This position plays a crucial role in setting the first impression for potential residents, families, and visitors by delivering exceptional customer service and professional engagement. The Concierge is entrusted with a wide array of responsibilities, including greeting and assisting guests, managing incoming calls with professionalism, supporting the sales team by sharing important community information, and facilitating smooth resident move-ins. Additionally, the Concierge maintains the front desk and Bistro area, ensuring these spaces reflect cleanliness and hospitality. Administrative tasks, such as managing appointment schedules and coordinating with various teams for smooth community operations, are also essential components of this role.
The ideal candidate for this position will be a consummate professional with strong communication skills, a kind and approachable demeanor, and the ability to multitask efficiently. They will be comfortable performing administrative duties, handling confidential information with discretion, and contributing to risk management by helping uphold safety protocols throughout the community. The Concierge supports the overall mission, principles of service, and core values of Sunrise, providing a service experience that enhances the lives of everyone they encounter. This role offers significant opportunities for engagement with a diverse team and the chance to positively impact the senior living experience by fostering joy, comfort, and safety in a vibrant community setting.
Sunrise Senior Living also places a premium on the professional growth of its employees and offers a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance plans, retirement savings options, paid time off, tuition reimbursement, and additional employee programs. As part of its commitment to safety, the company requires thorough pre-employment health screenings and vaccinations in compliance with federal, state, and local requirements, ensuring a safe environment for all. The compensation for the Concierge position is competitive and takes into account the geographic location of the community, the candidate’s skills, experience, and qualifications.
Choosing to join Sunrise Senior Living means becoming part of a remarkable team dedicated to enhancing the quality of life for seniors while fostering a rewarding career path for employees. This is a unique opportunity to shine within a supportive company that values your contributions and passion for serving others, making a meaningful difference every day.
Job Requirements
- High school degree or GED
- Previous customer service experience
- Proficiency with Microsoft Office and computer applications
- Ability to communicate effectively both verbally and in writing
- Ability to multitask and manage time well
- Reliable and detail-oriented
- Willingness to comply with safety protocols and procedures
- Ability to work collaboratively as part of a team
- Compliance with pre-employment health screenings and vaccinations as required
- Understanding of privacy and confidentiality standards in senior care environments
Job Qualifications
- High school degree or GED
- Proven customer service skills and experience
- Proficiency in computer skills including Microsoft Office applications and Sunrise software
- Ability to learn new applications quickly
- Strong communication and organizational skills
- Ability to handle multiple priorities efficiently
- Good judgment, problem-solving, and decision-making skills
- Experience with administrative duties preferred
- Knowledge of occupational health and safety practices a plus
Job Duties
- Oversee the community entry area for visitors, guests, and residents, greet visitors warmly and provide refreshments, ensure community safety protocols are enforced
- Contact the Director of Sales, Executive Director, or Department Coordinator to facilitate meetings with prospective residents and families
- Greet potential job candidates, direct them to the application process, and record candidate information in the Applicant Tracking System
- Answer telephone and resident calls promptly with the appropriate greeting, take and relay messages accurately
- Manage appointments for residents and their families such as hairdresser visits and transportation
- Order and send get well and sympathy cards, Memory Flowers, and coordinate guest meals for resident move-ins
- Maintain front desk and Bistro cleanliness, replenish refreshments and snacks, ensure pleasant atmosphere with music
- Partner with community team to ensure compliance with occupational health and safety regulations, practice safety procedures including PPE and emergency response
- Update resident phone lists, manage sign-in logs, prepare and process meal tickets and money, distribute mail and newspapers, and assist with recruitment and administrative tasks
- Participate actively in team meetings, training, and engagement programs, uphold company service principles and policies
- Perform other duties as assigned to support the smooth operation of Sunrise Senior Living community
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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