Oakmont Senior Living logo

Concierge (Part-Time)

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Complimentary Meals
Bonus opportunities
Company paid life insurance
Team member discount program
401(k) savings plan
recognition programs
Student Loan Refinancing
Pet insurance
Employee assistance program
Emergency Financial Assistance

Job Description

Ivy Park Roseville is a premier senior living community located on a beautifully landscaped campus, managed by Oakmont Management Group (OMG), a recognized leader in the senior living industry. OMG operates a portfolio of communities under the Oakmont Senior Living and Ivy Living brands, serving thousands of seniors across California, Nevada, and Hawaii. The community is dedicated to providing exceptional quality, comfort, and care through five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. The community culture focuses on the values of Authenticity, Teamwork, Compassion, Commitment, and Resilience, creating meaningful lifestyles and relationships with residents, families, and team members.

Oakmont Management Group prides itself on creating an atmosphere of family and community where caring and meaningful relationships are the foundation of life enrichment. The team members are carefully selected based on their skills, experience, and passion for working with seniors. They foster an environment full of joy and laughter alongside high standards of excellence. The community offers significant opportunities for career growth, relocation, and travel given its extensive network of communities across several states. Additionally, it provides a competitive pay range of $17.00 to $18.00 per hour with an attractive set of benefits including medical, dental, and vision insurance, paid time off, complimentary meals, bonus opportunities, and much more.

The role of Concierge at Ivy Park Roseville is pivotal in ensuring a warm, welcoming, and safe environment for residents, guests, and visitors. The Concierge serves as the first point of contact, greeting visitors and fulfilling resident requests while also providing clerical support to the administrative staff. This entails managing multi-line telephone systems and organizing tours of the campus, all conducted in alignment with the company's mission and values. The Concierge contributes directly to the community's culture by providing exceptional customer service and fostering positive interactions across departments.

Scheduled on Mondays and Fridays from 2:30 pm to 8:00 pm, the Concierge position offers a dynamic work environment where attention to detail, strong communication skills, and a commitment to safety are vital. Responsibilities include monitoring the emergency alert system and promptly responding to calls to maintain resident safety. The Concierge also manages incoming and outgoing mail and ensures the business center operates efficiently. This role requires someone who excels in teamwork and can interact professionally and compassionately with residents, colleagues, and visitors alike. It is an excellent opportunity for individuals aspiring to grow in senior living hospitality, providing them with a supportive and rewarding career path within a highly respected organization.

Job Requirements

  • Must be at least 18 years of age
  • High school diploma or equivalent
  • Prefer two (2) years of experience in a hospitality setting or prior senior living community
  • Excellent customer service skills
  • Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
  • Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
  • Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
  • Comply with Oakmont Management Group’s health and safety policies, including vaccination, screening, testing, and PPE requirements

Job Qualifications

  • Must be at least 18 years of age
  • High school diploma or equivalent
  • Prefer two (2) years of experience in a hospitality setting or prior senior living community
  • Excellent customer service skills
  • Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
  • Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
  • Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
  • Comply with Oakmont Management Group’s health and safety policies, including vaccination, screening, testing, and PPE requirements

Job Duties

  • Provide all residents, guests, and visitors with exceptional customer service
  • Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner
  • Monitor the Emergency Alert System and immediately respond to every call
  • Effectively manage business center and process incoming and outgoing mail
  • Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards
  • Encourage teamwork through cooperative interactions with co-workers and other departments

Job Criteria

Experience

Mid Level (3-7 years)


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