Concierge - Part Time

The Cedars of Chapel Hill is a premier upscale retirement community dedicated to enhancing the lives of seniors through compassionate care and exceptional service. Nestled in a welcoming and vibrant environment, The Cedars is home to over 400 Members, offering a wide range of amenities and personalized support to help residents enjoy life to the fullest. The community is committed to maintaining a culture of caring, where every team member is valued as a vital resource contributing to the overall well-being and happiness of the residents. Known for its high-quality care, The Cedars of Chapel Hill fosters an atmosphere that blends empathy, respect, and professionalism, ensuring that physical, emotional, spiritual, and psychological needs of its Members are consistently met.

The Concierge role at The Cedars of Chapel Hill plays a crucial multifunctional position within the community. This role is essential for creating extraordinary first impressions by acting as the central point of contact for both residents and guests at the Health Center and Clubhouse. The Concierge is responsible for greeting all visitors warmly and professionally, making each individual feel welcomed and important. This role demands strong communication skills, a professional demeanor, and proficiency with MS Office and administrative tasks. It requires dynamic public relations abilities to represent the community positively and to build trusting relationships with Members and their families. The Concierge is tasked with not only providing administrative support but also delivering impeccable customer service that exemplifies the values of The Cedars.

Working hours for this role are Thursday to Friday from 4:30 PM to 8:00 PM, every other Saturday from 10:00 AM to 3:00 PM, and Sunday from 10:00 AM to 2:00 PM. Administrative and customer service experience is preferred, reflecting the importance of interacting empathetically and professionally with residents who expect the highest quality of care and attention. The Cedars cultivates a supportive work environment where employees are encouraged to take an active role in residents' lives and maintain clear, prompt, and courteous communication with both residents and family members.

The community thrives on principles such as respect, accountability, inclusivity, and attention to detail, all of which are integral to the Concierge role. Employees are expected to greet residents by name, anticipate their needs, listen carefully, respond promptly, and maintain high standards of professionalism in both conduct and appearance. This commitment to service excellence extends beyond routine duties, emphasizing genuine care and creating meaningful connections that enrich the lives of all members of the community.

In addition to a rewarding work atmosphere, The Cedars of Chapel Hill values its employees by offering a comprehensive benefits package that underscores their commitment to their team's success and well-being. Benefits for full-time employees include fully paid life, disability, medical, vision, and dental insurance, along with 24 days of paid time off and a 401(k) employer match program. Part-time employees are also supported with prorated paid time off and eligibility for 401(k) benefits contingent on hours worked. The Cedars also provides an employee assistance program, educational assistance, and an employee referral program, fostering professional growth and support.

As an equal opportunity employer, The Cedars of Chapel Hill embraces diversity in all its forms, welcoming individuals regardless of minority status, gender identity, sexual orientation, disability, veteran status, or other personal characteristics. The Concierge position thus represents an opportunity to join a distinguished community that values compassion, professionalism, and excellence in senior care service.