CONCIERGE - PART TIME

Union City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $35.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

supportive work environment

Job Description

Hyatt is a globally recognized hospitality company known for its luxury hotels and commitment to providing exceptional guest experiences. With a strong reputation for service excellence, Hyatt operates a diverse portfolio of full-service hotels and resorts worldwide, catering to business and leisure travelers alike. Hyatt's brand promise centers on delivering genuine care and personalized attention, underpinning every guest interaction with integrity and attentiveness. The company fosters a supportive and dynamic work environment that encourages career growth, skill enrichment, and teamwork among its associates. Hyatt believes that its success is driven by its people, who bring passion and professionalism to their roles, creating meaningful experiences that keep guests returning.

The Concierge role at Hyatt epitomizes the brand's dedication to superior customer service and personalized guest engagement. This position is essential in enhancing the guest experience by providing detailed information about hotel services, local events, venues, and transportation options, thereby enabling guests to make the most of their stay. Concierges act as ambassadors of the hotel, interacting warmly and professionally with guests, colleagues, and external vendors. The role requires a deep knowledge of the hotel's features, neighborhood, and a thorough understanding of guest needs to handle a variety of requests discreetly and efficiently. It involves coordinating arrangements such as dining reservations, entertainment bookings, transportation, and special requests to ensure a seamless hospitality experience.

This position demands an individual who thrives in a fast-paced environment, exhibits impeccable grooming and personal hygiene, and consistently demonstrates honesty and integrity. A Hyatt Concierge is expected to welcome guests warmly, acknowledge VIPs and regular visitors, answer inquiries with courtesy, and maintain a comprehensive awareness of the property and surrounding attractions. Not only do they provide guidance and solve problems with discretion and diplomacy, but they also promote hotel services actively to maximize business growth. Working at Hyatt provides more than a job; it offers an opportunity to be part of a prestigious brand that values excellence, innovation, and the unique 'Hyatt Touch' — a commitment to making every guest's stay memorable. Candidates can expect a challenging yet rewarding career path with access to ongoing training and professional development, contributing ideas that improve service standards, and being an integral part of the hospitality team dedicated to superior service in New York City, a vibrant and exciting locale that adds to the allure of this role.

Job Requirements

High school diploma or equivalent
Minimum 3 years Concierge or Guest Services experience in a New York City full-service boutique or luxury hotel environment
Ability to communicate professionally in English (speak, read, write)
Ability to work flexible schedule (AM, PM, Overnight, Weekends and Holidays)
Previous hotel experience
Prior experience using Microsoft Office
Experience with reservation software (OPERA)
Punctuality and regular and reliable attendance
Interpersonal skills and the ability to work well with co-workers and the public
A responsible, conscientious and positive attitude

Job Qualifications

Ability to communicate professionally in English (speak, read, write) with guests, co-workers and management to their understanding
Conversational abilities in other languages helpful
Ability to effectively communicate with guests and employees from all walks of life and of different nationalities
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Ability to multi-task and display ability to recognize that the guests' interests and needs are always primary
Ability to accurately compute and manipulate mathematical calculations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to effectively deal with internal and external customers, some of whom will require high levels of discretion, patience, tact, diplomacy, strength of character and presence of mind to defuse anger
Ability to work flexible schedule (AM, PM, Overnight, Weekends and Holidays)
High school diploma or equivalent required
Bachelor's Degree in Hospitality or Hotel Management preferred
Previous hotel experience
Punctuality and regular and reliable attendance
Interpersonal skills and the ability to work well with co-workers and the public
A responsible, conscientious and positive attitude is required
Minimum 3 years Concierge or Guest Services experience in a New York City full-service boutique or luxury hotel environment requiring in-depth interaction with guests
Prior experience using Microsoft Office required
Must display ability to work with general computer operations, including reservations software (OPERA) and other systems
Experience with Google Apps and/or other web-based communication programs helpful
Previous guest relations training is desirable
Previous experience with automated property management system is desirable
Member of Les Clefs d’Or and New York City Association of Hotel Concierges is desirable

Job Duties

Always treat guests with courtesy and respect in a variety of situations
Honesty and integrity
To be mindful of the importance of personal hygiene and grooming
Adhere to hotel health and safety guidelines
Ability to work under pressure and in a fast-paced environment
Welcome guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home
Acknowledge and greet all VIPs, regular guests and visitors
Answer all calls in a courteous friendly manner, within 3 rings
Identify guest specific needs and requirements and handle all arrangements discreetly
Maintain complete knowledge at all times of all hotel features/services, hours of operation, hotel history and neighborhood knowledge, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, scheduled daily group activities
Display thorough knowledge of current New York City transportation, facilities and events e.g. place of interest, maps, famous place, transport and restaurants, airline and train timetables
Coordinate with outside vendors, as needed, to fulfill guest requirements
Handle and make required guest arrangements e.g. make restaurant reservations and theatre bookings
coordinate limousines and car hire, arrange airline and rail tickets
Thoroughly understand and follow Thompson brand standards and procedures to enable service excellence
Actively promote Hotel services and facilities to guests in the Hotel
Demonstrate day to day knowledge of Hotel Services to provide advice to guests and maximize business growth
Contribute ideas to improve operational processes and service standards
Participate in internal or external training courses
Maintain a high team focus by showing cooperation and support to colleagues in the pursuit of team goals
Recognize and maintain good relations with all guests, visitors, other deluxe hotel concierges, airlines, travel houses and suppliers
Participate in departmental team meetings and daily briefings
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Take, record and relay messages accurately, completely and legibly
Offer detailed information on the voice mail system to callers and guests wishing to leave messages
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Meet with front desk host to review log-book and follow-up items when necessary
Accurately enter all guest requests and necessary information into the system