Concierge - Part Time

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $30.50

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Employee benefit card

Learning programs

Corporate social responsibility activities

Health Insurance

Paid Time Off

Job Description

Accor is a global leader in the hospitality industry with a diverse portfolio of hotels and resorts that span the world. Known for embracing individuality, Accor offers an inclusive work environment where employees are encouraged to be themselves and to grow professionally. The company values diversity and promotes equal opportunities for talent from all backgrounds, making it a welcoming employer for those who seek to make a meaningful impact in the hospitality sector. At Accor, employees benefit from learning programs through their academies, access to an employee benefit card that offers discounted rates worldwide, and opportunities to engage in corporate... Show More

Job Requirements

Must be able to work AM and/or PM shifts as necessary
Occasional long hours may be required
Light work – exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
Must maintain regular attendance
Must maintain high standards of personal appearance and grooming, including proper uniform and nametag
Must comply at all times with Fairmont standards and regulations
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must be able to maintain composure and objectivity under pressure
Must be effective at problem-solving and communication

Job Qualifications

Foreign language preferred but not necessary
At least 2 years of progressive experience in a hotel or related field
Ability to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to work well in stressful, high-pressure situations
Ability to maintain composure and objectivity under pressure
Effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems
Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
Ability to work with and understand financial information and basic arithmetic functions

Job Duties

Approach all encounters with guests and employees in a friendly, service-oriented manner
Assist with amenity requests, sightseeing requests, beauty service requests, religious needs, and special event information
Provide shopping and restaurant recommendations
prepare restaurant reservations
Arrange floral orders and provide recommendations
Assist in arranging workouts and other personalized guest experiences
Prepare transportation arrangements
Assist in equipment rentals
Organize laundry pickup and delivery
Transact with courier services
Trace and expedite delivery of misplaced luggage
Assist with secretarial services
Monitor referrals and follow up as needed
Maintain regular attendance in compliance with Fairmont standards
Maintain high standards of personal appearance and grooming, including proper uniform and nametag
Comply at all times with Fairmont standards and regulations to ensure safe and efficient hotel operations

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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