Concierge - Part Time

Accor is a global leader in the hospitality industry with a diverse portfolio of hotels and resorts that span the world. Known for embracing individuality, Accor offers an inclusive work environment where employees are encouraged to be themselves and to grow professionally. The company values diversity and promotes equal opportunities for talent from all backgrounds, making it a welcoming employer for those who seek to make a meaningful impact in the hospitality sector. At Accor, employees benefit from learning programs through their academies, access to an employee benefit card that offers discounted rates worldwide, and opportunities to engage in corporate social responsibility activities such as Planet 21. This commitment to employee development and social impact forms the foundation of an enriching work experience.

Fairmont Hotels & Resorts, part of the Accor group, is an iconic brand recognized for its blend of elegance, heritage, and sophisticated service. The Fairmont Copley Plaza in Boston stands as a premier luxury hotel that delivers exceptional guest experiences through personalized and intuitive attention to detail. As a Part-Time Concierge at Fairmont Copley Plaza, you will play an essential role as both the face and heart of the guest experience. This position requires a hands-on, detail-oriented individual who is passionate about creating extraordinary moments for guests by connecting them seamlessly to the best dining, shopping, cultural, and recreational opportunities in Boston.

The Concierge functions as a trusted expert and ambassador of the hotel, establishing an inviting atmosphere and a welcoming first impression for every guest. The role involves managing a wide variety of guest requests ranging from amenity and sightseeing recommendations to arranging transportation and special event details, all delivered with discretion, tact, and professionalism. Working shift hours that may include mornings or evenings, the Concierge must maintain composure under pressure and demonstrate problem-solving skills to ensure guest satisfaction.

This role is ideal for individuals who excel in customer service within a luxury hotel environment and who have at least two years of progressive hospitality experience. While proficiency in a foreign language is preferred, it is not mandatory. Candidates must be comfortable using office equipment such as calculators, computers, telephones, and fax machines and be capable of handling situations requiring light physical activity, such as lifting up to 20 pounds. The successful candidate will remain polished in personal appearance, adhering to Fairmont's standards for uniform and grooming, and will comply with operational guidelines to support safe and efficient hotel operations.

Compensation for this part-time position starts at $30.50 per hour and offers access to Accor’s extensive benefits package and career advancement opportunities. Joining Fairmont Copley Plaza as a Concierge invites you to write your own chapter in the future of hospitality, delivering excellence in service and embodying Fairmont’s spirit in the heart of Boston.