Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $36.10
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Meal Allowances
Job Description
The Jay, Autograph Collection, is San Francisco's newest luxury lifestyle hotel located in a vibrant and blossoming area in the heart of the Embarcadero, adjacent to Jackson Square. This hotel, completely renovated and redesigned, celebrates the essence of classic San Francisco while embracing modern sophistication and style. Inspired by the innovators and makers who played pivotal roles in shaping the city, The Jay offers guests a unique connection to San Francisco's neighborhoods, culture, and residents. The hotel's name, derived from the Latin word "Jay" meaning "to celebrate," reflects its core mission to celebrate San Francisco's rich history and vibrant community. As a luxury lifestyle hotel, it aims to provide an authentic and inspiring experience for new-age San Franciscans and visitors alike.
The hotel prides itself on delivering exceptional guest service through a team committed to exceeding expectations while maintaining a professional and approachable demeanor. Employees are valued for their role as friendly and knowledgeable resources who can engage with luxury lifestyle guests authentically and meaningfully. The Jay offers competitive benefits, including comprehensive medical plans, free employee meals per shift, discounted public transportation, and all associate outings, fostering a positive work environment where staff can grow and contribute to the hotel's success. This position represents a fantastic opportunity to join a dynamic team during an exciting period of growth and development at one of San Francisco's most distinguished destinations.
The role involves assisting guests with their needs and requests to ensure an excellent guest experience. This includes providing information on dining, entertainment, sports events, tours, and cultural activities, as well as offering directions and handling guest communications such as messages, mail, and packages. The ideal candidate will have experience in a public contact position, with hotel experience preferred. Strong communication skills and the ability to adapt communication styles to various audiences are essential. This is an hourly position offering a competitive wage of $36.10 and includes a range of benefits. The Jay and HEI Hotels and Resorts are committed to fostering a diverse and inclusive workplace, valuing all qualified candidates, including those with military experience. They encourage interested candidates to apply even if they do not meet every qualification listed, reflecting their dedication to inclusion and equal opportunity.
The hotel prides itself on delivering exceptional guest service through a team committed to exceeding expectations while maintaining a professional and approachable demeanor. Employees are valued for their role as friendly and knowledgeable resources who can engage with luxury lifestyle guests authentically and meaningfully. The Jay offers competitive benefits, including comprehensive medical plans, free employee meals per shift, discounted public transportation, and all associate outings, fostering a positive work environment where staff can grow and contribute to the hotel's success. This position represents a fantastic opportunity to join a dynamic team during an exciting period of growth and development at one of San Francisco's most distinguished destinations.
The role involves assisting guests with their needs and requests to ensure an excellent guest experience. This includes providing information on dining, entertainment, sports events, tours, and cultural activities, as well as offering directions and handling guest communications such as messages, mail, and packages. The ideal candidate will have experience in a public contact position, with hotel experience preferred. Strong communication skills and the ability to adapt communication styles to various audiences are essential. This is an hourly position offering a competitive wage of $36.10 and includes a range of benefits. The Jay and HEI Hotels and Resorts are committed to fostering a diverse and inclusive workplace, valuing all qualified candidates, including those with military experience. They encourage interested candidates to apply even if they do not meet every qualification listed, reflecting their dedication to inclusion and equal opportunity.
Job Requirements
- High school diploma or equivalent
- One year experience in a public contact position
- Ability to communicate effectively with guests and team members
- Ability to provide courteous and professional service
- Flexibility to work various shifts including weekends and holidays
- Ability to handle multiple tasks in a fast-paced environment
- Basic knowledge of local area and services
Job Qualifications
- One year experience in a public contact position
- Hotel experience preferred
- Ability to establish and maintain effective working relationships with guests and associates
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences
Job Duties
- Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services
- Provide directions to hotel facilities or events
- Notify/assist guests of receipt of facsimiles, mail, messages, and packages
- Maintain current information and materials regarding hotel, services, and attractions
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
