Concierge- Park Lane

Collingswood, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401(k) plan with Company Match

On-site fitness gym

Employee discounts on housing and home appliances

Job Description

Edgewood Properties, established in 1992, is a prominent real estate development and property management company headquartered in New Jersey. The company has experienced remarkable growth over the years and continues to expand its operations across the United States. With a current portfolio exceeding 6,000 apartment units, Edgewood Properties is poised for substantial growth, anticipating the portfolio to double to over 12,000 units within the next five years due to ongoing construction and development plans. This growth strategy is supported by the ownership's commitment to develop and retain properties rather than dispose of them. The company prides itself on offering high-quality living experiences through its multi-family properties and fostering strong community connections among residents.

We are presently seeking a dedicated Full-Time Concierge to join our team at Park Lane at Garden State Park, a luxury residential property located in Cherry Hill, New Jersey. This position is essential to maintaining and enhancing the daily operations of our leasing and management office. The Concierge acts as the primary point of contact for residents, prospective residents, and guests, providing exceptional customer service while ensuring a welcoming and seamless living environment. This role requires flexibility as it includes working weekends and evenings, with shifts tailored to meet community needs.

As a Concierge at Edgewood Properties, you will be at the heart of community engagement, resident relations, and operational support. You’ll help oversee the front desk, warmly greeting residents and visitors, assisting with key and gate card requests, and providing detailed information about community amenities. Your responsibilities will extend to managing service requests to maintain resident satisfaction and engagement, as well as coordinating events and community activities to strengthen the resident experience. You will support the execution of resident events such as social gatherings, celebrations, and milestones, fostering a vibrant community atmosphere.

Additionally, you will handle package management, ensuring the accurate processing and distribution of deliveries with timely resident notifications. Administrative duties will include maintaining office readiness, supporting Property Managers, and managing scheduling and communications. The role also involves updating the community's social media platforms to showcase the lifestyle and promote available housing units, requiring familiarity with digital communication tools.

Joining Edgewood Properties as a Concierge offers a rewarding career path within a supportive and growth-oriented corporate environment. The company provides a competitive compensation package with comprehensive benefits including medical, dental, vision, life insurance, 401(k) plans with company match, and more. Additional perks include access to an on-site fitness gym, and employee discounts on housing and home appliances. Working here means becoming part of a team that values dedication, professionalism, and a commitment to excellence in tenant experience and property management.

Job Requirements

High school diploma or equivalent
Previous experience in property management or customer service preferred
Ability to work weekends and evenings with flexible shifts
Strong interpersonal and communication skills
Proficiency in basic computer applications including MS Office
Ability to manage multiple tasks efficiently
Familiarity with social media platforms
Knowledge of lease management and maintenance coordination basics

Job Qualifications

Strong communication and organizational skills
Ability to multitask and manage time effectively
Experience in property management or customer service is preferred
Familiarity with social media platforms
Basic understanding of maintenance coordination and lease management
Basic MS Office knowledge

Job Duties

Oversee the front desk, warmly greeting residents, guests, vendors, and contractors
Provide community and amenity information, assist residents with key/gate card requests, and facilitate inquiries
Offer refreshments to guests waiting to meet with a leasing consultant
Assist with service requests by entering them into the system or guiding residents on self-submission
Develop in-depth knowledge of the community to provide recommendations for local dining and entertainment options
Engage with residents and prospective residents to enhance customer experience and resident retention
Support the Senior Concierge, Resident Specialist, and Leasing Team in planning and executing resident events such as parties, movie nights, and special celebrations
Arrange small gestures for resident milestones, including birthdays, engagements, weddings, and losses
Manage the package room, ensuring accurate acceptance, resident notifications, and proper distribution
Maintain office cleanliness, restock coffee bars, and monitor office supplies
Prepare leasing materials such as brochures and floor plans for prospective residents
Ensure model and vacant units are clean and ready for tours
Handle opening and closing procedures for the leasing office, ensuring readiness each day
Route calls efficiently, schedule tours and appointments, and assist with general inquiries
Provide administrative support to the Property Manager as needed
Oversee the weekly Sunday breakfast, including shopping, setup, and cleanup
Regularly update the community's social media platforms with high-quality content showcasing the community lifestyle and promoting available units