Concierge | NICU

The role here is a front-facing Customer Service Representative position, a critical part of the hospital’s daily operations. This position is designated as Regular worker type with flexible shift options including day, evening, weekend, and holiday shifts to ensure coverage and patient access around the clock. Employees will be working 6 or 12-hour shifts, with specific shift timings such as 8:00 AM to 2:30 PM, 2:00 PM to 8:30 PM, or extended 8:00 AM to 8:30 PM shifts, incorporating every third weekend as part of the rotation. The pay range for this position is competitive, ranging from $17.50 to $21.50 per hour, dependent on experience and qualifications. This makes it an excellent opportunity for individuals who wish to build their career within a supportive healthcare environment while earning a competitive wage. In this role, the representative is the first point of contact for patients, visitors, families, and staff, providing directions, information, and support in a friendly and professional manner. The incumbent will be highly visible within the hospital, acting as a navigator for internal and external clients, facilitating communication across departments, and ensuring critical facility and departmental information is accurate and welcomed. Responsibilities also include providing technology support, managing room scheduling and setups, and assisting with equipment needs. Furthermore, the role demands proactive identification of service gaps and continuous recommendations for process enhancements. The position requires excellent interpersonal skills, visual acuity, and the ability to communicate clearly in diverse environments. Avera McKennan Hospital offers candidates an opportunity to join a compassionate and mission-driven team dedicated to providing exemplary care and service, ensuring that employees truly matter in a healthcare setting dedicated to moving health forward.