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Concierge | Full Time

Job Overview

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Benefits

Discounted hotel room nights
Complimentary hotel room nights
Paid float days
Complimentary Meals
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
educational assistance
Opportunities to work and visit Hyatt Hotels worldwide

Job Description

Hyatt Regency Salt Lake City is a premier hotel situated in the heart of downtown Salt Lake City. Known for blending spacious rooms with stunning mountain views and exceptional outdoor amenities, this hotel sets a new standard in hospitality. Guests enjoy a rich dining experience coupled with the convenience of a central location that connects them to the vibrant city life. The establishment prides itself on offering outstanding customer service, creating memorable stays that ensure guests choose Hyatt Regency time and again. As a part of the global Hyatt Hotels and Resorts brand, Hyatt Regency Salt Lake City maintains a commitment to excellence, innovation, and personalized guest experiences. The hotel fosters a work environment that values teamwork, personal growth, and rewarding hard work, making it an aspirational employer for those passionate about the hospitality industry.

The Concierge role at Hyatt Regency Salt Lake City is a critical frontline position that directly shapes the guest experience. A Concierge is responsible for answering guests' questions, providing accurate directions, and making detailed reservations or recommendations to enhance their stay. This role requires a deep knowledge of hotel services, local events, venues, and transportation options to provide comprehensive support to guests. The Concierge not only fulfills standard service requests but also engages guests with casual conversations and manages special requests with professionalism and care. This position offers an exciting opportunity to represent the Hyatt Regency brand, embodying the "Hyatt Touch" – a commitment to genuine care and exceptional service. The role encourages individuals who thrive in fast-paced, customer-focused environments to join a dynamic team that values personal connection and exceptional hospitality. Candidates can expect to be part of a supportive workplace culture that promotes career advancement, skill development, and offers a variety of benefits including medical, dental, vision insurance, 401K retirement plans, educational assistance, and opportunities to work and travel across Hyatt Hotels worldwide.

Job Requirements

  • Must be 18 years of age or older
  • Previous hotel experience is preferred
  • Excellent communication skills
  • Ability to work in a fast paced environment
  • Knowledge of local events and transportation options beneficial

Job Qualifications

  • Must be 18 years of age or older
  • A true desire to satisfy the needs of others in a fast paced environment
  • Refined verbal and written communication skills
  • Previous hotel experience is preferred

Job Duties

  • Answer questions from guests
  • Provide directions and detailed reservations
  • Make recommendations for local events and venues
  • Assist with transportation options
  • Engage guests in casual conversation
  • Handle special guest requests professionally
  • Maintain up-to-date knowledge of hotel services and local attractions

Job Criteria

Experience

No experience required


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