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CONCIERGE | FULL TIME

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
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Benefits

Discounted hotel room nights
Complimentary hotel room nights
Paid float days
Complimentary Meals
Medical insurance
Dental Insurance
Vision Insurance
401k plan
educational assistance

Job Description

Hyatt Regency Salt Lake City stands as a premier hotel located in the bustling heart of downtown Salt Lake City, Utah. Known for its spacious and elegantly designed rooms, guests at Hyatt Regency Salt Lake City enjoy stunning mountain views, a variety of outdoor amenities, and exceptional dining experiences. This distinguished hotel sets a new standard in hospitality by blending luxury, comfort, and impeccable service designed to meet the needs of both business and leisure travelers. The hotel’s central location offers convenient access to local attractions, cultural events, and the vibrant cityscape, making it an ideal destination for guests from around the world seeking memorable stays.

At Hyatt Regency Salt Lake City, the focus is not only on delivering outstanding accommodations but also on creating meaningful personal connections with guests. The hotel prides itself on providing an inviting atmosphere where guests feel genuinely valued and cared for. The team members at Hyatt Regency are passionate about service excellence and take great pride in representing the globally recognized Hyatt Regency brand. Working here means becoming part of a hospitality community that fosters growth, rewards dedication, and encourages innovation.

The Concierge role at Hyatt Regency Salt Lake City offers a unique and rewarding career opportunity. The Concierge plays a pivotal part in enhancing the guest experience by providing personalized service, handling inquiries, making detailed reservations, and offering expert recommendations on local events, venues, and transportation. This position demands exceptional knowledge of hotel services and local attractions to anticipate guests’ needs and provide thoughtful solutions that exceed expectations. The role requires strong communication skills to engage guests in friendly conversation and to accommodate special requests with care and professionalism.

Hyatt Regency Salt Lake City supports its colleagues through a wide array of benefits and perks that promote work-life balance and professional development. Employees have access to discounted and complimentary hotel room nights, receive paid float days upon hire (depending on hire date), enjoy complimentary meals during shifts, and qualify for comprehensive medical, dental, and vision insurance plans after a short enrollment period for full-time colleagues. Additionally, the hotel offers a 401K retirement savings plan with company matching, educational assistance of up to $1,000 annually, and exciting opportunities to work and travel across Hyatt Hotels and Resorts globally. The company embraces diversity and inclusion, providing equal employment consideration regardless of race, gender, religion, or protected status.

If you have a passion for delivering exceptional service and desire to advance your hospitality career in a vibrant, fast-paced environment, Hyatt Regency Salt Lake City welcomes your application. The upcoming "Walk-in Wednesday" open interview sessions provide an excellent chance to meet the team and potentially receive an on-the-spot job offer. Join Hyatt Regency Salt Lake City and experience what is known as the "Hyatt Touch" — a commitment to creating memorable moments for every guest through genuine care and exceptional service.

Job Requirements

  • must be 18 years of age or older
  • previous hotel experience preferred
  • ability to work in a fast paced environment
  • strong communication skills
  • commitment to customer satisfaction

Job Qualifications

  • must be 18 years of age or older
  • refined verbal and written communication skills
  • previous hotel experience preferred
  • a true desire to satisfy the needs of others in a fast paced environment

Job Duties

  • answering questions
  • giving direction to guests
  • making detailed reservations
  • providing recommendations for local events and venues
  • offering transportation information
  • engaging in casual conversation with guests
  • indulging special requests

Job Criteria

Experience

Entry Level (1-2 years)


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