Concierge | Front Desk | Receptionist | Guest Relations

Heritage Senior Living, located in Middleton, WI, is a distinguished senior living community committed to fostering a warm and welcoming environment for its residents. As part of a broader network of premium senior care facilities, Heritage Senior Living emphasizes compassionate care, respectful interpersonal engagement, and a supportive community atmosphere. The organization operates with a strong team-oriented culture and a growth mindset, empowering employees with the resources and opportunities to develop professionally and personally. Focused on delivering exceptional care and service, the community caters to seniors seeking an enhanced quality of life through thoughtful support and vibrant social experiences.

The part-time Concierge Front Desk Receptionist Guest Relations role at Heritage Senior Living in Middleton presents a unique opportunity to join this dynamic, mission-driven team. Scheduled primarily on Tuesdays, Thursdays, and every other weekend, this position plays a crucial role in shaping the first impressions of residents, visitors, families, and staff. The Concierge serves as the welcoming face of the community, providing outstanding customer service, managing front desk operations, and supporting administrative functions. This role requires a caring and compassionate individual with a professional demeanor and a strong commitment to resident privacy, comfort, and dignity.

In this position, the Concierge balances multiple responsibilities, including greeting and assisting guests, managing phone lines, and ensuring the front lobby is orderly and well-maintained. The role also entails administrative tasks such as scheduling meetings, trainings, interviews, and new hire orientations under the direction of the management team. Effective communication skills and the ability to work both collaboratively as a team player and independently with minimal supervision are critical. Candidates with experience in hospitality, receptionist duties, or lobbying, and who are proficient with technology such as Microsoft Outlook and Office Suite, will thrive in this environment.

Heritage Senior Living offers immediate pay with on-demand access to earnings as they are accrued, a flexible scheduling system designed to accommodate various lifestyles, and a comprehensive benefits package. This package includes a 401k plan with company match, medical, vision, dental, life insurance, and an employee discount program. This role is ideal for individuals passionate about senior care, eager to contribute to a positive community, and looking for flexible, rewarding part-time work that balances professional growth with personal development.