Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.10 - $23.95
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a leading provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work by Activated Insights, this is the ninth consecutive certification that highlights the exceptional culture and positive workplace environment Sunrise Senior Living fosters. The company stands out for its commitment to valuing each person’s unique contributions and building meaningful relationships not only with residents but also their families and the entire care team. Sunrise encourages its team members to explore their passions and work together in ways that bring growth, joy, and fulfillment to their professional lives as well as to the lives of those they serve.
Sunrise Senior Living is currently seeking a Concierge who will serve as the first point of contact and create positive first impressions for potential residents, families, and visitors. This crucial role bridges community interaction with administrative and safety responsibilities. The Concierge will be responsible for greeting and welcoming guests warmly, answering and managing calls promptly with professionalism, and assisting the Director of Sales and Executive Director by providing accurate community information. Beyond greeting and communication duties, the Concierge will support the recruitment efforts, manage inquiries, coordinate appointments, and assist in general administrative tasks such as organizing resident moves and maintaining the front desk and bistro areas for a welcoming environment.
This role emphasizes customer service excellence, sales and marketing support, risk management, and administrative duties. The Concierge will engage in tasks such as processing meal tickets, handling guest meals for move-ins, maintaining marketing and move-in materials, and assisting with recruitment data entry. Compliance with safety protocols is critical, including enforcing entry and exit controls, handling emergency response procedures, and promoting risk management in collaboration with the community team. The Concierge will maintain community safety and order while contributing to the uplifting atmosphere of the facility by ensuring that music, refreshments, and cleanliness are kept at a high standard.
Sunrise offers competitive benefits including medical, dental, vision, life, and disability insurance plans, retirement savings plans, paid time off, and tuition reimbursement. The company also provides flexible pay options such as myFlexPay, employee assistance and discount programs, and performance bonuses where applicable. Emphasizing team engagement and professional development, Sunrise encourages participation in training and meetings that support community standards and team member growth.
The ideal candidate will have a high school diploma or GED, proven customer service experience, and proficiency with computer office applications and Sunrise-specific software. Attention to detail, multitasking ability, solid communication skills, and courteous interpersonal skills are essential for success. This position supports the company's mission, principles of service, and dedication to respecting the sacred value of human life. A commitment to regulatory compliance and strict adherence to safety practices ensures that Sunrise Senior Living remains a safe and trusted environment for seniors and staff alike.
Joining Sunrise Senior Living as a Concierge means becoming an integral part of a caring community with opportunities to make a meaningful difference every day. This role offers a chance to build valuable relationships, participate actively in team success, and help create an inviting, safe home for seniors seeking support and companionship. If you aspire to work for a certified Great Place to Work that values your contributions, nurtures your growth, and celebrates your unique skills, consider applying to Sunrise Senior Living today.
Sunrise Senior Living is currently seeking a Concierge who will serve as the first point of contact and create positive first impressions for potential residents, families, and visitors. This crucial role bridges community interaction with administrative and safety responsibilities. The Concierge will be responsible for greeting and welcoming guests warmly, answering and managing calls promptly with professionalism, and assisting the Director of Sales and Executive Director by providing accurate community information. Beyond greeting and communication duties, the Concierge will support the recruitment efforts, manage inquiries, coordinate appointments, and assist in general administrative tasks such as organizing resident moves and maintaining the front desk and bistro areas for a welcoming environment.
This role emphasizes customer service excellence, sales and marketing support, risk management, and administrative duties. The Concierge will engage in tasks such as processing meal tickets, handling guest meals for move-ins, maintaining marketing and move-in materials, and assisting with recruitment data entry. Compliance with safety protocols is critical, including enforcing entry and exit controls, handling emergency response procedures, and promoting risk management in collaboration with the community team. The Concierge will maintain community safety and order while contributing to the uplifting atmosphere of the facility by ensuring that music, refreshments, and cleanliness are kept at a high standard.
Sunrise offers competitive benefits including medical, dental, vision, life, and disability insurance plans, retirement savings plans, paid time off, and tuition reimbursement. The company also provides flexible pay options such as myFlexPay, employee assistance and discount programs, and performance bonuses where applicable. Emphasizing team engagement and professional development, Sunrise encourages participation in training and meetings that support community standards and team member growth.
The ideal candidate will have a high school diploma or GED, proven customer service experience, and proficiency with computer office applications and Sunrise-specific software. Attention to detail, multitasking ability, solid communication skills, and courteous interpersonal skills are essential for success. This position supports the company's mission, principles of service, and dedication to respecting the sacred value of human life. A commitment to regulatory compliance and strict adherence to safety practices ensures that Sunrise Senior Living remains a safe and trusted environment for seniors and staff alike.
Joining Sunrise Senior Living as a Concierge means becoming an integral part of a caring community with opportunities to make a meaningful difference every day. This role offers a chance to build valuable relationships, participate actively in team success, and help create an inviting, safe home for seniors seeking support and companionship. If you aspire to work for a certified Great Place to Work that values your contributions, nurtures your growth, and celebrates your unique skills, consider applying to Sunrise Senior Living today.
Job Requirements
- High school degree/GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new applications
- strong communication skills
- good organizational and time management skills
- attention to detail and accurate record keeping
- commitment to safety and regulatory compliance
Job Qualifications
- High school degree/GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new applications
- strong written and verbal communication skills
- good organizational, time management, and follow through skills
- accurate record keeping skills
- good judgment, problem solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two-three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital and order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- Maintain and clean the popcorn machine daily, and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away
- Partner with community team to ensure compliance with occupational health and safety regulations, promoting Risk Management programs and policies, and adhering to safety rules and regulations
- Practice safety procedures at all times including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures ensuring resident safety and compliance with Sunrise Service Standards
- Respond to emergencies as indicated in policies and procedures
- Ensure all guests and residents sign in and out
- Maintain a high-risk elopement list with photograph at front desk
- Maintain heightened awareness of entry and exit of all residents
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
- Collect meal ticket money and process money in accordance with internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator or Business Manager/Controller
- Assist the Business Office Coordinator/HR Designee with recruitment process computer data entry and other administrative duties
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a team member working toward team goals
- Demonstrate team member credo and commit to Principles of Service
- Contribute to team member engagement programs
- Attend regular meetings and maintain compliance in required training
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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