Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.87 - $20.96
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive pay
exceptional benefits
Generous Paid Time Off
401K with company match
Paid Maternity Leave
paid paternity leave
Tuition Reimbursement
award-winning training and development
luxury work environment
Job Description
Vi at Silverstone is a premier senior living community located in Scottsdale, AZ, recognized as a Great Place to Work and featured among Glassdoor's 100 Best Companies to Work For. Dedicated to providing an exceptional living experience for its residents, Vi blends luxury with meaningful service and community engagement. The organization is known for fostering a supportive work environment, encouraging employee growth, and accelerating careers through award-winning training and development programs. Employees enjoy a culture that values innovation, dedication, and respectful interaction, making Vi not just a workplace but a place where people thrive personally and professionally.
The role of Concierge at Vi at Silverstone is an integral part of the resident services team. This position offers an exciting opportunity to become the welcoming face of the community, providing outstanding customer service to residents and guests alike. As a Concierge, the successful candidate will be responsible for greeting visitors, managing inquiries, addressing resident needs, and monitoring community safety systems. This role requires someone who can multi-task efficiently, communicate clearly, and handle emergency situations with calm and responsible judgment. Employees in this role contribute directly to enhancing the daily lives of residents by ensuring that their questions are answered promptly and their needs are met with a customer-focused approach. Offering a competitive hourly wage ranging from USD 17.87 to USD 20.96, Vi provides comprehensive benefits including paid time off accruing from day one, 401k with company match, paid maternity and paternity leave, tuition reimbursement, and a luxury work environment—all designed to support employee well-being and career growth.
The role of Concierge at Vi at Silverstone is an integral part of the resident services team. This position offers an exciting opportunity to become the welcoming face of the community, providing outstanding customer service to residents and guests alike. As a Concierge, the successful candidate will be responsible for greeting visitors, managing inquiries, addressing resident needs, and monitoring community safety systems. This role requires someone who can multi-task efficiently, communicate clearly, and handle emergency situations with calm and responsible judgment. Employees in this role contribute directly to enhancing the daily lives of residents by ensuring that their questions are answered promptly and their needs are met with a customer-focused approach. Offering a competitive hourly wage ranging from USD 17.87 to USD 20.96, Vi provides comprehensive benefits including paid time off accruing from day one, 401k with company match, paid maternity and paternity leave, tuition reimbursement, and a luxury work environment—all designed to support employee well-being and career growth.
Job Requirements
- High school diploma or equivalent
- prior experience in a customer service environment preferred
- current CPR and First Aid certification or willingness to become certified
- excellent verbal communication skills
- excellent organizational skills
- ability to handle stress and act responsibly in emergencies
- strong interpersonal and customer service skills
Job Qualifications
- Prior experience in a customer service environment
- current CPR and First Aid certifications or willingness to obtain them
- excellent oral communication skills with a clear speaking voice
- excellent organizational skills
- ability to manage multiple tasks simultaneously
- ability to remain calm and use good judgment in emergency situations
- strong problem-solving skills with a resident and customer-focused approach
Job Duties
- Welcome and direct residents and guests
- answer resident questions
- address simple resident needs
- monitor emergency response and community systems
- receive and direct incoming calls
- provide exceptional customer service
- maintain a calm and professional demeanor during emergencies
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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