Concierge - NOVEL RiNo - Denver, CO

NOVEL RiNo is a vibrant and innovative hospitality establishment located in the heart of Denver, Colorado. As part of the dynamic RiNo (River North) neighborhood, known for its artistic spirit and cultural diversity, NOVEL RiNo blends modern elegance with community-driven energy, offering guests and residents an inclusive and inspiring environment. The property is renowned for its commitment to diversity and empowerment, creating an engaging atmosphere for both visitors and team members. With a focus on exceptional service and a welcoming culture, NOVEL RiNo stands out as a leader in the hospitality industry in Denver, providing not only comfortable accommodations but also an enriching lifestyle experience. The Concierge role at NOVEL RiNo offers an exciting opportunity for an enthusiastic and dedicated professional to join a team committed to excellence and guest satisfaction. This hourly position, with a competitive pay rate ranging from $23.00 to $25.00, embodies the spirit of hospitality by serving as the essential point of contact for guests and residents. The concierge acts as a liaison, offering personalized assistance to meet a variety of service requests including restaurant reservations, transportation arrangements, and local recommendations. A pivotal part of the position is maintaining the safety and security of the premises, coordinating closely with security personnel, and ensuring controlled access primarily through access doors. Beyond traditional concierge duties, the role emphasizes dynamic communication skills, problem-solving abilities, and a proactive approach to guest services. The ideal candidate will demonstrate a high level of professionalism and courtesy, managing inquiries and concerns promptly while maintaining an inviting demeanor. This role also demands a thorough knowledge of the local area’s attractions, dining options, and entertainment venues to provide well-informed recommendations that enhance guests’ and residents' experiences. NOVEL RiNo fosters a team-oriented environment where collaboration with other departments is key to seamless service delivery. The concierge is expected to keep accurate records of interactions using the property management system and actively participate in training sessions to stay updated on property services. This role not only requires strong organizational skills and attention to detail but also a self-motivated attitude capable of thriving in a fast-paced setting. The company offers a comprehensive benefits package designed to support the well-being and growth of its employees. Medical plans tailored to individual needs, dental and vision insurance options, and a health savings account with employer contributions are part of the robust health benefits. Financial security is addressed through a 401(k) plan with company match and company-paid life insurance, supplemented by options for additional coverage. Employees also benefit from paid short-term disability, vacation accrual starting immediately at hire, sick leave, paid holidays plus floating holidays, and wellness initiatives. Continuous education and development opportunities are integral to NOVEL RiNo’s culture, promoting career advancement and skill enhancement within the hospitality industry. The company values high-energy individuals who bring positivity and a collaborative spirit to the team, fostering an engaging workplace where diversity, inclusion, and empowerment are central. This Concierge position is ideal for candidates with at least two years of related experience, excellent communication skills, computer proficiency, and a strong sense of initiative and reliability, including a valid driver’s license and transportation.