Concierge Medicine Coordinator, Concierge Medicine

Baptist Health is the region's largest not-for-profit healthcare organization, proudly serving the communities of Miami-Dade, Monroe, Broward, and Palm Beach counties. With a comprehensive network that includes 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices, Baptist Health stands as a beacon of medical excellence in South Florida. This renowned institution is recognized for its internationally acclaimed centers of excellence in areas such as cancer care, cardiovascular treatment, orthopedics and sports medicine, as well as neurosciences. Driven by a faith-based mission and supported by philanthropy, Baptist Health is deeply committed to delivering compassionate, high-quality healthcare services to every patient it serves.

For over 26 years, Baptist Health has been honored as one of Fortune's 100 Best Companies to Work For. This recognition reflects the organization's unwavering dedication to fostering a supportive and inclusive work environment where employees thrive personally and professionally. In the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health emerged as the most awarded healthcare system in South Florida, securing 63 high-performing honors. This level of achievement underlines the organization's commitment to setting the highest standards in patient care and operational excellence.

What truly distinguishes Baptist Health is its people. The organization cultivates a culture of empathy and connection that transcends typical workplace relationships. Employees are encouraged to build meaningful bonds with colleagues and patients alike, often sharing personal experiences that enhance their compassion and commitment to superior service. This culture is rooted in purpose, where every team member plays a vital role in making a positive impact within the community. Baptist Health's supportive environment ensures that staff members grow their careers through access to comprehensive development programs and wellness resources.

The Concierge Coordinator role within Baptist Health is a vital position focused on enhancing the patient experience for individuals enrolled in the Baptist Health Specialty Pharmacy (BHSF) Concierge Medicine Program. This program exemplifies personalized healthcare by offering patients tailored services and close provider relationships. The Concierge Coordinator acts as a central point of contact, responsible for orchestrating the entire concierge patient journey across multiple service locations and providers.

The primary responsibilities of this position include managing new patient onboarding, coordinating ongoing communications, supporting membership retention efforts, and leading service recovery initiatives to ensure high levels of patient satisfaction. This role requires close collaboration with operations, physicians, scheduling, and clinical teams to maintain smooth and personalized service delivery, aligned with the high standards of the Concierge Medicine Program. The position offers an estimated pay range of $21.88 to $27.79 per hour, based on experience, and provides an opportunity to work in a dynamic healthcare setting committed to excellence and compassionate care.