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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Life insurance
Paid sick time
Paid Time Off
Vision Insurance
Onsite parking
Job Description
Class X by RIVANI is a revolutionary ultra-luxury office concept created by Robert Rivani, designed to elevate traditional workspaces into hospitality-driven experiential environments. Situated in the vibrant heart of Miami Beach, Class X offers a sanctuary for ambition where hospitality, performance, wellness, and culture seamlessly converge. This outstanding venue boasts true five-star amenities such as a private speakeasy, world-class fitness center, spa and wellness facilities, valet services, concierge, and high-end dining options. All elements are meticulously crafted to inspire members and tenants through impeccable service delivered in a world-class environment.
Operated by Black Briar Management, a leader in luxur... Show More
Operated by Black Briar Management, a leader in luxur... Show More
Job Requirements
- Five plus years of progressive experience in five-star luxury hospitality
- Demonstrated success leading front-of-house hospitality teams
- Deep familiarity with luxury service standards and tenant protocols
- Proven ability handling complex and sensitive service requests
- Strong vendor and partner management experience
- Exceptional professional presence and communication skills
- Proficiency in front-of-house technology platforms
- Flexibility for event-driven and peak operational schedules
- Bilingual English/Spanish preferred
- Bachelor’s degree in hospitality management or related field preferred, or equivalent experience
Job Qualifications
- Bachelor’s degree in hospitality management, business or related field preferred
- Five plus years progressive experience in five-star luxury hospitality or related environments
- Proven leadership in tenant or guest-facing operational environments
- Deep familiarity with luxury service standards and tenant relations
- Experience managing complex requests and escalated service situations
- Strong partner and vendor management skills
- Professional presence that is polished, articulate, and warm
- Proficiency with front-of-house technology and Microsoft Office
- Flexibility to manage event-driven schedules and tenant needs
- Bilingual English/Spanish preferred
Job Duties
- Serve as the primary relationship manager for tenants learning names, preferences, and business needs
- Recruit, onboard, train, schedule, and evaluate concierge team and front-of-house staff
- Ensure ongoing training and development to reinforce ultra-luxury service standards
- Set, model, and enforce the front-of-house service standards across all team members and shifts
- Build systems to anticipate tenant needs and train team to act with initiative
- Manage high-priority and complex tenant requests with discretion
- Lead escalated service recovery with empathy and ownership
- Oversee front-of-house operations including lobby management, visitor protocols, package handling, and communication
- Enforce grooming, appearance, and service protocol standards
- Manage team scheduling to ensure full coverage during operational hours and events
- Build and manage relationships with service partners and vendors
- Provide front-of-house support for tenant events and VIP functions
- Hold third-party providers accountable to company standards
- Oversee technology platforms for visitor management and service tracking
- Manage tenant communications with accuracy and professionalism
- Maintain accurate operational records and provide performance reporting
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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