Concierge Manager

Radkin LLC is a distinguished company specializing in luxury hospitality services, with a strong national presence and a commitment to delivering exceptional customer experiences. As a leader in the concierge service industry, Radkin LLC is dedicated to supporting luxury residential and hospitality sectors by maintaining the highest service standards and fostering a culture of excellence and professionalism. The company prides itself on creating memorable experiences for residents and guests through meticulous attention to detail, consistent performance, and seamless service delivery. Radkin LLC emphasizes the importance of aligning with brand standards and ensuring operational excellence across all its properties, driving continuous improvement through data-informed decision-making and collaborative teamwork.

Radkin Concierge is currently seeking a Manager of Customer Experience to join its expanding team. This full-time role offers a competitive salary range of $45,000 to $50,000 per year, supplemented by substantial bonuses and a comprehensive benefits package. The position is an immediate hire opportunity, ideal for individuals passionate about luxury service quality and eager to contribute to the growth and success of a national hospitality management company. The Manager of Customer Experience will play a pivotal role in supporting luxury hospitality performance, ensuring service quality consistency, aligning resident experience with brand standards, and executing these standards across assigned communities. This role involves partnering closely with Radkin leadership teams, front-line concierge personnel, and property management. It focuses on optimizing service delivery outcomes and enhancing overall resident satisfaction.

The scope of the Manager's responsibilities includes overseeing the execution of luxury service quality across designated properties, assisting with the onboarding and training of concierge staff, and maintaining strict alignment with standard operating procedures (SOPs) and brand standards. Additionally, the manager will conduct service audits to monitor compliance, support service recovery initiatives, and handle escalations when necessary to uphold the highest customer service levels. A key component of the role is to analyze resident experience trend data, identifying opportunities for improvement, and collaborating with various stakeholders to implement innovative solutions. Operational reporting visibility and service Key Performance Indicator (KPI) tracking are also essential parts of this managerial position, providing actionable insights to drive performance enhancements.

This opportunity is suited for candidates who reside in or near South Palm Beach, Florida, and possess a strong background in hospitality leadership, preferably with experience in luxury residential or hotel environments. The successful candidate must demonstrate excellent verbal communication skills, diplomatic professionalism, and the ability to manage guest relations effectively. Willingness and ability to travel as required based on the assigned region are necessary for this role. While CPR and First Aid certification are preferred, the company values candidates who are committed to maintaining safety and readiness within their teams.

Radkin LLC is proud to be an Equal Opportunity Employer, placing significant emphasis on fair and inclusive hiring practices. The company considers all applicants solely based on their qualifications without discrimination on any protected classifications. By fostering a work environment that celebrates diversity, supports belonging, and promotes connection, Radkin LLC ensures that every employee can thrive and contribute uniquely to the organization’s mission. Joining Radkin Concierge as the Manager of Customer Experience is a promising career move for professionals who are driven to elevate service quality and make a lasting impact within the luxury hospitality sector.