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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Life insurance
Travel opportunities
Professional Development
Job Description
Disney Cruise Line is a globally renowned cruise operator and part of The Walt Disney Company, known for delivering unparalleled vacation experiences filled with magic and exceptional guest service. With a fleet of beautifully designed ships, Disney Cruise Line combines traditional cruising with classic Disney storytelling to create enchanting journeys for guests of all ages. The company prides itself on maintaining the highest standards of safety, quality, and hospitality, ensuring every voyage is memorable and enjoyable. Disney Cruise Line is committed to cultivating a diverse and inclusive workplace where employees are empowered to grow both personally and professionally while contributing... Show More
Job Requirements
- Valid passport and C1/D Seaman's visa or willingness to obtain
- Ability to complete pre-employment medical check
- Willingness to undergo criminal background check
- Preparedness with approved work shoes
- Commitment to drug-free workplace and willingness to undergo drug and alcohol testing onboard
- Genuine interest in a career at sea and willingness to live and work on board a Disney Cruise Line vessel
- Willingness to fulfill safety roles and emergency responsibilities as stated in ship Assembly Plan
- Comfortable sharing cabin with other crew members and working in multicultural environment with strict regulations
Job Qualifications
- Minimum of two years experience in hospitality with a luxury brand
- Leadership and concierge experience with a strong understanding of proper etiquette
- Excellent communication skills
- Skilled in building relationships across various departments
- Desire to create enjoyable experiences for children in a safe environment
- Proficiency in multiple languages such as English Spanish French Portuguese Mandarin Japanese Hindi Arabic Tagalog Bahasa or Malay is a plus
- Prior experience on a ship preferred
Job Duties
- Provide dedicated service to Concierge Guests assisting with personalized itinerary planning special bookings event planning and specific requests such as spa or dining reservations
- Deliver unparalleled personalized service while actively engaging with Concierge Guests in 32 to 154 staterooms each day demonstrating integrity and efficiency
- Oversee the Concierge Lounge operations ensuring all food and beverage offerings are seamless and cleanliness and maintenance standards are met
- Create a welcoming and fun atmosphere for all guests by ensuring timely execution of their requests
- Build strong relationships with other departments to enhance guest experiences
- Ensure compliance with all safety and emergency procedures as required on board
- Manage and mentor concierge staff providing leadership and support
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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