Concierge Lounge Attendant

Marriott International is a leading global hospitality company renowned for its dedication to providing exceptional guest experiences across its diverse portfolio of brands. Among these brands, JW Marriott stands out as part of Marriott's luxury portfolio, featuring more than 100 exquisite properties located in gateway cities and unique resort destinations worldwide. Marriott International prides itself on fostering an inclusive and diverse workplace where associates from all backgrounds are welcomed and valued. As an equal opportunity employer, Marriott International is committed to non-discrimination and actively promotes an environment that celebrates the unique cultures, talents, and experiences of its team members.

JW Marriott is synonymous with luxury, elegance, and heartfelt service. It offers its associates a unique work environment that encourages personal growth, camaraderie, and success. JW Marriott is dedicated to the holistic well-being of its team members by providing numerous opportunities for training, development, and recognition. By joining JW Marriott, associates become part of a global community that empowers them to pursue their passions in an environment that blends luxury with genuine care. The company believes that happy employees translate to happy guests, and this philosophy is at the core of its culture, termed “The JW Treatment.”

The Guest Experience Expert role at JW Marriott is designed for enthusiastic individuals who are committed to creating memorable and unique experiences for guests throughout their stay. Beyond the fundamental tasks of facilitating guests’ smooth check-in and check-out procedures, this role requires individuals to take the initiative in providing a broad range of services that enhance the overall guest journey. The Guest Experience Expert is empowered to move freely within the work environment to address operational duties, fulfill guest requests, complete necessary reports, and offer recommendations about local highlights and attractions, making every interaction a valuable part of the guest experience.

Success in this position hinges on several critical factors, including creating a safe and welcoming workplace, adhering to company policies and procedures, maintaining strict confidentiality, protecting company assets, and upholding the highest quality standards. Additionally, maintaining a professional appearance and communication style is essential to embody the JW Marriott brand’s luxury reputation. The role demands physical stamina, as the Guest Experience Expert will be on their feet for extended periods and must be capable of safely moving and handling objects weighing up to 10 pounds independently.

This position is ideal for individuals seeking to begin or further their career in the luxury hospitality industry. It offers an opportunity to work in a sophisticated, engaging environment where guests’ needs are prioritized, and associates are inspired to become their best selves. The job does not require previous work or supervisory experience, making it accessible to those who have a high school diploma or GED and are eager to deliver exceptional hospitality. Emphasizing the company’s dedication to equal opportunity, JW Marriott encourages applicants from all walks of life to join and thrive within its inclusive global team. By joining JW Marriott, you commit to being part of a brand that values innovation, genuine care, and the timeless art of hospitality, continuing J. Willard Marriott’s legacy of excellence and service.