Concierge Lobby Attendant (Residential Building)

Related Management Company (RMC) is a subsidiary of Related Companies, recognized as a premier owner and operator of real estate across multiple states and Washington, D.C. RMC manages hundreds of residential properties, including workforce, market-rate, and luxury housing communities. The company takes pride in setting industry standards for sustainability, with many of its developments pursuing LEED Silver certification or higher. RMC is known for delivering exceptional service, innovative design, and fostering thriving communities. The company supports the professional growth of its employees through internal mobility and leadership development programs, creating an inclusive and dynamic workplace culture. As an equal-opportunity employer, RMC offers competitive compensation aligned with experience and market standards. The Concierge role at RMC is pivotal in creating a warm, organized, and polished environment that sets the tone for residents and guests upon their arrival. Serving as the first point of contact, the Concierge ensures each visitor experiences a calm and welcoming atmosphere through professional and attentive service. The position requires an individual who is personable, organized, and takes pride in maintaining smooth daily operations within the building's lobby. Responsibilities include greeting residents and guests, managing visitor access, supporting leasing tours and community events, and maintaining the overall presentation of the lobby area including lighting, scent, and music. The Concierge also plays a key role in security by monitoring building cameras and visitor logs as well as managing vendor and contractor entries. Additionally, the role involves handling package processing and amenity reservations, coordinating move-in and move-out logistics, and providing lifestyle and community engagement support by maintaining bulletin boards and sharing local recommendations. Emergency response and service needs are handled calmly and efficiently, ensuring resident safety and satisfaction. The Concierge works collaboratively with the wider team, participates in daily huddles, keeps the front desk organized, and exemplifies professionalism with emotional intelligence. The schedule includes shifts from early mornings to late nights from Tuesday through Saturday, with days off on Sunday and Monday. This position offers Local 32BJ Union Benefits, emphasizing the organization’s commitment to employee well-being and security.