Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
commission structure
Professional development opportunities
Job Description
AppFolio is more than just a company; it is a dynamic community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. As a prominent technology firm specializing in real estate software solutions, AppFolio is dedicated to innovating and transforming how real estate professionals and property owners manage their assets. The company thrives on a culture of collaboration and forward thinking, setting the pace for the future of real estate by creating innovative products that simplify complex processes and make every customer experience seamless yet meaningful. Through its core values, AppFolio unites its team members as a force for good, driving extraordinary outcomes for customers, communities, and the organization itself.
LiveEasy by AppFolio represents the next generation in home management services, changing the way homeowners and renters manage their moves and homes. This service-first software platform guides renters and homeowners through the often-stressful journey of relocating while building strong partnerships with service providers. LiveEasy helps partners stay engaged with their clients beyond single transactions, offering continuous support tailored to each individual's unique needs.
The Concierge - LiveEasy (Inbound Sales Representative) role is a vital position within this innovative team. Serving as the primary point of contact for customers, the Concierge supports homeowners throughout their moving journey by providing exceptional personalized service. This onsite, full-time position works a 10am to 7pm Eastern schedule and offers an hourly wage starting at $18, complemented by tier-based commissions. The Concierge acts as a trusted advisor who anticipates client needs, offers creative solutions, and coordinates a wide range of services, including moving assistance, utility setup, and home services. They proactively reach out to clients to ensure seamless communication and satisfaction, managing relationships with vendors and service providers to deliver timely and effective solutions. This role requires balancing multiple tasks and timelines while maintaining strong attention to detail and excellent customer service skills.
As a key member of the LiveEasy team, the Concierge is responsible for tracking and managing customer requests, maintaining accurate records in the company CRM system, identifying opportunities for upselling and cross-selling additional services, and fostering an ongoing positive customer experience. Through proactive follow-ups and responsiveness, the Concierge helps ensure a smooth transition for homeowners, addresses any issues promptly, and collects valuable customer feedback for continuous improvement. AppFolio values the importance of this role in building long-term customer relationships and contributing to the company’s mission of empowering individuals and communities through innovative real estate solutions. Candidates who thrive in fast-paced environments, demonstrate exceptional problem-solving skills, and enjoy providing empathetic, personalized service will find this an exciting and rewarding opportunity to grow their career in sales and customer service within a forward-thinking tech company.
LiveEasy by AppFolio represents the next generation in home management services, changing the way homeowners and renters manage their moves and homes. This service-first software platform guides renters and homeowners through the often-stressful journey of relocating while building strong partnerships with service providers. LiveEasy helps partners stay engaged with their clients beyond single transactions, offering continuous support tailored to each individual's unique needs.
The Concierge - LiveEasy (Inbound Sales Representative) role is a vital position within this innovative team. Serving as the primary point of contact for customers, the Concierge supports homeowners throughout their moving journey by providing exceptional personalized service. This onsite, full-time position works a 10am to 7pm Eastern schedule and offers an hourly wage starting at $18, complemented by tier-based commissions. The Concierge acts as a trusted advisor who anticipates client needs, offers creative solutions, and coordinates a wide range of services, including moving assistance, utility setup, and home services. They proactively reach out to clients to ensure seamless communication and satisfaction, managing relationships with vendors and service providers to deliver timely and effective solutions. This role requires balancing multiple tasks and timelines while maintaining strong attention to detail and excellent customer service skills.
As a key member of the LiveEasy team, the Concierge is responsible for tracking and managing customer requests, maintaining accurate records in the company CRM system, identifying opportunities for upselling and cross-selling additional services, and fostering an ongoing positive customer experience. Through proactive follow-ups and responsiveness, the Concierge helps ensure a smooth transition for homeowners, addresses any issues promptly, and collects valuable customer feedback for continuous improvement. AppFolio values the importance of this role in building long-term customer relationships and contributing to the company’s mission of empowering individuals and communities through innovative real estate solutions. Candidates who thrive in fast-paced environments, demonstrate exceptional problem-solving skills, and enjoy providing empathetic, personalized service will find this an exciting and rewarding opportunity to grow their career in sales and customer service within a forward-thinking tech company.
Job Requirements
- The ability to work a 10am-7pm Eastern schedule onsite at our Columbus location
- High school diploma or equivalent (required)
- Customer service, or related field (preferred)
- 2+ years of experience in customer service or concierge roles
- Experience with CRM systems and service coordination
- Strong problem-solving and multitasking abilities
- Ability to work in a fast-paced environment
Job Qualifications
- Ability to understand and anticipate client needs, providing personalized and empathetic service
- Strong verbal and written communication skills, with the ability to explain complex details clearly and concisely
- Ability to manage multiple tasks, vendors, and timelines simultaneously while maintaining a high level of accuracy
- Effective at resolving issues and offering creative solutions to meet customer needs
- Excellent attention to detail when coordinating services and managing customer information
- Ability to identify upsell and cross-sell opportunities to enhance the customer experience
Job Duties
- Serve as the main point of contact for homeowners during the moving process
- Provide personalized guidance on services, including moving assistance, utility setups, home services, and more
- Proactively reach out to clients to ensure their needs are met and to offer support throughout their transition
- Coordinate with vendors and service providers to arrange necessary home services, utilities, and other moving-related needs
- Track and manage client requests, ensuring timely and accurate follow-through
- Address customer inquiries and resolve issues promptly, escalating complex matters to management when necessary
- Offer creative solutions to resolve challenges that may arise during the moving process
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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