Concierge Liaison

MyMD Select is a concierge-style healthcare practice dedicated to providing personalized, exceptional primary and preventative care to patients in Tyler, TX. Founded on the philosophy embraced by Dr. Clint Carter, MD, PA, and his team, MyMD Select aims to deliver a high-touch medical experience that focuses on building meaningful relationships with patients and offering comprehensive support throughout their healthcare journey. The practice specializes in direct primary care medicine, a model designed to prioritize patient care without the constraints often imposed by traditional insurance-based healthcare systems. This approach allows the medical professionals at MyMD Select to spend the necessary time with each patient, ensuring thorough attention and exceptional service tailored to individual health needs. The staff at MyMD Select, including experienced medical professionals and support personnel, share a commitment to core values such as serving selflessly, exceeding expectations, loving loyalty, evolving without compromise, creating solutions, and thriving with transparency. These guiding principles help MyMD Select maintain a welcoming environment that puts patients at ease and fosters trust and loyalty over time.

The Front Desk / Concierge Liaison role at MyMD Select is essential to sustaining the high standard of service the practice offers. This full-time position, reporting directly to the Clinic Director, serves as the welcoming face of the practice and plays a critical role in creating an outstanding patient experience from the very first phone call to each in-office visit. The individual in this role must be friendly, professional, and service-oriented, capable of managing the flow of patients efficiently while maintaining a warm and inviting atmosphere in the reception area. Responsibilities include greeting and assisting patients, handling appointment check-ins and check-outs, escorting patients as needed, and providing comprehensive support to both prospective and current members. The Concierge Liaison also manages phone communications with professionalism and accuracy, ensuring patients can easily schedule appointments, receive answers to inquiries, and obtain follow-up support.

In addition to patient-facing duties, the role supports administrative and clinical functions such as verifying patient information, assisting with paperwork, and collaborating with medical providers and staff to optimize patient flow and operational efficiency. The position also involves membership support duties, including providing tours to prospective patients, explaining membership benefits, following up on inquiries, and assisting with new patient onboarding. This role is ideal for candidates who thrive in fast-paced healthcare environments, enjoy relationship-building, and have a passion for delivering exceptional customer service. The practice values individuals who are calm, organized, proactive, and adaptable, capable of contributing positively to the team culture focused on serving others.

At MyMD Select, employees are offered competitive pay and benefits including paid time off, health and wellness programs, professional growth opportunities, and the chance to make a meaningful impact on patients' lives every day. The organization fosters a positive team environment where collaboration and a solutions-focused approach help maintain high standards of care and patient satisfaction. This role provides a unique opportunity to be part of a healthcare team that is transforming the primary care experience by putting patients first and offering a concierge-level of service.