Concierge Level 8

Fort Lee, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $39.29 - $41.29

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Professional Development

Employee wellness programs

Job Description

Mandarin Oriental, New York, is a prestigious luxury hotel located in the heart of Manhattan, renowned for its elegant design that blends modern sophistication with stylish oriental flair. The hotel boasts 244 beautifully appointed guestrooms and suites, all offering breathtaking views of New York City and Central Park. Guests at Mandarin Oriental, New York, enjoy a wide array of amenities, including the exclusive MO Lounge, an all-day dining venue with spectacular skyline views, a luxurious 14,500 square-foot Five-Star Mandarin Oriental Spa, and a state-of-the-art fitness center featuring a 75-foot lap pool. With premium meeting and event spaces, including a vast... Show More

Job Requirements

2 years New York City hotel Concierge experience
able to communicate written and spoken English
excellent overall communication skills
able to multi-task
able to work well in a team environment
able to stand for extended periods of time
must be professional and possess excellent presentation, communication, organization and effective time-management skills
must have very strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows and attractions in New York City
flexible schedules and hours, willingness to work on weekends and holidays is required

Job Qualifications

2 years New York City hotel Concierge experience
able to communicate written and spoken English
excellent overall communication skills
able to multi-task
able to work well in a team environment
must be professional and possess excellent presentation, communication, organization and effective time-management skills
must have very strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows and attractions in New York City
flexible schedules and hours, willingness to work on weekends and holidays is required

Job Duties

Provide guests access to all New York City has to offer
offer a warm, sincere and personalized welcome to all guests
create special conversations with guests which identify personal preferences in order to record in each guest’s profile history
have an in-depth knowledge of directions, travel time, cost and various forms of transportation
maintain a constantly updated database with extensive information about city highlights
demonstrate first hand knowledge of the recommendations with thorough research
be proactive and anticipate the complete requirements to make the experience a success
inquire as to the success or enjoyment of the recommendations made
maintain a consistent and sufficient level of brochures, maps and handouts
maintain a daily record (via software) of all guest requests, reservations and confirmations for guests
be knowledgeable of all in-house and arriving guests
be aware of all daily events in the hotel
arrange tickets for theatre, sporting events and local attractions
make and confirm dining reservations
arrange for package delivery and pickup for guests
provide guests with a confirmation card for all reservations, transportation, theatre tickets, etc.
communicate all important details to management and colleagues
provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
maintain a clean, neat and organized desk
act as a guide when guests ask for direction and physically assist them to their destination within the hotel
provide clear directions for all guests travelling outside the hotel
respond to all guest needs and requests
other activities as deemed appropriate by the Chef Concierge or Director of Front Office Operations

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: