Concierge Level 8

Mandarin Oriental, New York, is a prestigious luxury hotel located in the heart of Manhattan, renowned for its elegant design that blends modern sophistication with stylish oriental flair. The hotel boasts 244 beautifully appointed guestrooms and suites, all offering breathtaking views of New York City and Central Park. Guests at Mandarin Oriental, New York, enjoy a wide array of amenities, including the exclusive MO Lounge, an all-day dining venue with spectacular skyline views, a luxurious 14,500 square-foot Five-Star Mandarin Oriental Spa, and a state-of-the-art fitness center featuring a 75-foot lap pool. With premium meeting and event spaces, including a vast 6,000 square-foot pillar-less ballroom with expansive windows overlooking Central Park, the hotel is a top choice for both leisure and business travelers seeking exceptional service and ambiance.

The Concierge Level 8 position at Mandarin Oriental, New York, offers a full-time, permanent role within the Front Office Department. This position is integral to maintaining the hotel’s reputation for excellence by providing guests with personalized, first-class service that exceeds expectations. As a Concierge, you will act as the gateway to all that New York City has to offer, guiding guests through their stay with expert recommendations, tailored experiences, and dedicated attention to detail. Reporting to the Chef Concierge, you will play a crucial role in delivering the renowned five-star hospitality associated with the Mandarin Oriental brand. The position demands proficiency in managing guest requests, coordinating reservations, and offering insightful advice on local attractions, dining venues, entertainment options, and transportation solutions.

This role is ideal for candidates who thrive in a collaborative team environment, possess a growth mindset, and demonstrate integrity and respect in their work. Successful candidates will have a deep knowledge of New York City’s vibrant culture, restaurants, theaters, nightlife, and attractions to ensure guests receive informed and engaging recommendations. The Concierge is responsible for maintaining accurate records of guest preferences and requests, effectively communicating with colleagues and management, and ensuring a seamless flow of information to provide an outstanding guest experience from arrival to departure.

Mandarin Oriental, New York is committed to the professional development and well-being of its team members. Employees benefit from comprehensive learning and development programs to support continuous career growth, the MOstay program offering complimentary and discounted stays at other Mandarin Oriental properties globally, health and wellness initiatives, and competitive retirement plans. Compensation for the Concierge role ranges from $39.29 to $41.29 per hour, commensurate with experience, complemented by a competitive benefits package including health, dental, and vision coverage, as well as a 401(k) plan.

Applicants must be flexible to work varied schedules including weekends and holidays, willing to stand for extended periods, and able to multitask efficiently while maintaining professionalism and exceptional presentation. The Mandarin Oriental Hotel Group is an equal opportunity employer committed to complying with the Americans with Disabilities Act by providing reasonable accommodations to qualified individuals. Join the Mandarin Oriental family and become a fan of the exceptional, delivering moments of magic and unparalleled service to guests in one of the world's most iconic cities.