Concierge Lead

Chicago, IL, USA|Onsite

Job Overview

Compensation

Hourly

Range $17.76 - $24.42

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

team environment

Job Description

Lifespace Communities is a leading nonprofit senior living organization headquartered in Dallas, Texas, with over 50 years of experience in providing exceptional care and vibrant living environments for older adults across the United States. As one of the nation’s largest nonprofit senior living providers, Lifespace is deeply committed to empowering residents to live their aspirations with purpose, independence, and peace of mind. The organization continuously innovates and elevates the standards of senior living through dedicated teamwork, meaningful service, and a supportive, mission-driven atmosphere. Lifespace’s dedication to creating vibrant communities has earned it a reputation for quality care and community enrichment that genuinely transforms the lives of its residents.

Oak Trace, located at 200 Village Drive, Downers Grove, Illinois, is an integral part of this network of communities. This community focuses on delivering personalized, purposeful experiences for senior residents in a warm and inviting atmosphere. Oak Trace values teamwork, professional growth, and the ability to make a meaningful difference each day. The workplace culture encourages team members to grow in their careers while simultaneously contributing to an environment where residents can thrive and live with dignity and joy. With an hourly pay range of $17.76 to $24.42 plus, this role offers a competitive salary aligned with industry standards and opportunities for advancement within the Lifespace organization.

The Concierge Lead position at Oak Trace presents a rewarding opportunity for individuals passionate about hospitality and customer service, specifically within a senior living context. The role requires an individual to serve as the welcoming face of the community, delivering exceptional customer service that is central to the resident experience. Responsibilities include greeting residents, guests, and team members with warmth and professionalism, managing visitor sign-ins, and ensuring the safety and security of community interactions by monitoring access and communications.

This role demands excellent communication skills, multitasking abilities, and a keen attention to detail. The Concierge Lead answers phone calls promptly, directs messages appropriately, and manages mail and deliveries with efficiency and accuracy to support the daily operations of the community. The position also involves coordinating local information and services for residents, such as restaurant reservations, medical appointments, and recreational activities, contributing to a highly personalized living experience. Additionally, the Concierge Lead assists residents with administrative support, including reservation management for community spaces, sign-ups for transport services, and event coordination.

Operating within community policies and HIPAA regulations, the Concierge Lead ensures that sensitive medical and financial information is handled with the utmost confidentiality and care. They are responsible for enforcing community guidelines and managing visitor protocols to maintain a safe and welcoming environment for everyone. In situations requiring assistance beyond the concierge scope, they coordinate with Safety and Security Officers or direct emergency personnel and vendors, showcasing the importance of this role in sustaining community safety and operational flow.

This position offers the chance to be a vital part of the community’s heartbeat, where every interaction contributes to a meaningful and positive resident experience. The Concierge Lead role is ideal for someone with hospitality or customer service experience who is eager to learn and grow within a supportive team environment. Lifespace provides a platform to ignite your passion for service and offers a meaningful career path in senior living. With a culture centered on personal growth, teamwork, and making a difference, joining Oak Trace as a Concierge Lead means joining a community that values you as much as the residents you serve.

Job Requirements

High school diploma or equivalent
Customer service experience required
Hospitality or customer service experience preferred
Ability to greet and assist residents, guests and team members
Effective communication skills
Ability to handle multiple tasks simultaneously
Willingness to learn
Knowledge of community policies and HIPAA regulations

Job Qualifications

High school diploma or equivalent
Customer service experience required
Hospitality or customer service experience preferred
Ability to communicate clearly and effectively
Willingness to learn and adapt
Familiarity with community procedures and HIPAA compliance preferred
Strong interpersonal and organizational skills

Job Duties

Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency
Ensure visitors sign in
validate nature of their visit and notify resident or team member of the visitor
Answer phones and other communication devices promptly and transfer messages to the appropriate party
Clearly communicate emergency information including fire, severe weather, missing person to residents, guests and team members using community procedure
Receive and ensure distribution of mail and other deliveries to the appropriate residents or department
Be knowledgeable of local current attractions or events and offer recommendations and personal services such as restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning for residents and visiting guests
Remind residents of scheduled reservations and other events
Assist residents with sign-up sheets and filling out community forms such as regular community bus routes, special transportation requests and room set ups for gatherings
Responsible for accepting reservations for use of rooms and guest rooms per community procedure
Open and close the concierge desk and properly secure all files, keys and equipment
Receive inquiries and release information in accordance with established policies and procedures
Comply with HIPAA regulations surrounding handling and communication of medical and financial information
Ensure guests/visitors abide by existing rules and refuse move-in to persons, as directed
Call Safety and Security Officer when assistance is needed
In absence of safety and security team, direct vendors and emergency vehicle drivers as needed