Concierge LCV

Norman, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Employee Discounts

Safe working environment

Job Description

Concierge Property Management is committed to delivering exceptional resident experiences at The Presley Apartments, a premier residential community under the esteemed Gardner Tanenbaum family of companies. As a property management leader, the company emphasizes responsiveness, professionalism, and a welcoming atmosphere to foster a sense of home and community among residents. The organization prides itself on maintaining high standards of cleanliness, orderliness, and service excellence, ensuring that every interaction is memorable and every resident's needs are met promptly and courteously.

The role of Concierge at The Presley Apartments is vital in creating an inviting and safe living environment. This positio... Show More

Job Requirements

High school diploma or equivalent
Experience in customer service or hospitality
Strong communication skills
Ability to manage multiple tasks
Basic computer skills
Attention to detail
Professional appearance
Ability to maintain confidentiality
Willingness to work flexible hours

Job Qualifications

High school diploma or equivalent
Previous experience in customer service or hospitality
Strong communication and interpersonal skills
Ability to handle multiple tasks efficiently
Knowledge of local attractions and community resources
Basic administrative and organizational skills
Professional telephone etiquette
Ability to maintain confidentiality
Ability to work independently and as part of a team
Positive and approachable attitude

Job Duties

Provide the customer with an experience that will always be remembered and with the highest level of responsiveness
Project an approachable and professional image in personal appearance, manner, and demeanor
Maintain a work environment of cleanliness and organization
Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up
Respond to inquiries regarding services and building issues
Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist
Listen and work with residents who present service opportunities that other staff employees cannot resolve
Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability
Serve as information liaison to Property Manager
Follow up with client to assure successful completion
Maintain consistent presence at workstation
Participate in resident organization and functions when directed
Record reservations for guest and conference/party rooms
Forward event planning opportunities to Resource Concierge
Use professional telephone etiquette in handling resident requests
Use work order system when necessary
Be knowledgeable of local current attractions or events (concerts, theater, sporting events, special events, and specifically about The Property)
Assist and coordinate with new move-ins as necessary
Provide administrative assistance with resident files, ledger cards, which may include information regarding current employment, work telephone, number of vehicles parked on property, license numbers, assigned parking number/permit, and emergency information with confidentiality emphasized
Assist with package deliveries
Log receipts of packages delivered for residents and notify residents for pickup
Provide access control services and remain vigilant of non-residents and their purpose for being on property
Answer phone calls, set appointments for tours, provide basic information about the property, assist with follow up phone calls, and ensure prospective residents have the opportunity to tour the community
Ensure all prospective and current residents are welcomed with a warm greeting and excited to call The Presley Apartments their home
Embrace all core values of the Gardner Tanenbaum family of companies, and all inherent missions, goals, directives, and tasks

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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