Concierge - Independent and Assisted Living Community

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.00 - $16.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
401(k) plan with employer match
Paid training
flexible scheduling options
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Opportunities for advancement

Job Description

Arvum Senior Living is a reputable senior living management company committed to providing exceptional assisted living and memory care services across eight different states in the Gulf Coast and Midwest regions. With a portfolio comprising over 2,000 residential units, Arvum Senior Living operates a diverse range of communities dedicated to enhancing the quality of life for seniors through compassionate care and personalized support. The company has firmly established itself as a leader in the senior living industry, being recognized with Great Place to Work certifications from 2022 through 2026, underscoring its commitment to cultivating a positive work environment and strong organizational culture.

At Arvum Senior Living, the focus is not only on delivering outstanding care but also on creating meaningful career opportunities for their team members. The company invests significantly in employee development, offering ongoing training and professional growth avenues to ensure that every team member can forge a rewarding career path. Arvum fosters a purpose-driven workplace where employees feel valued and supported in their personal and career goals.

The Concierge position is a vital role within the Springhouse Village community located in Springfield, MO. This part-time role, with potential to transition into full-time, involves serving as the primary point of contact for residents, guests, and employees. The Concierge acts as the face of the community, greeting visitors, managing telephone communications, and providing general information to ensure a welcoming and organized environment. Key responsibilities include handling reception duties, taking and relaying messages accurately, distributing mail, and assisting with the organization of resident activities and events. The role also involves contributing to the upkeep of the community’s neatness and assisting administrative staff with various tasks.

This position is ideal for individuals with a strong customer service orientation who enjoy interacting with people and taking on diverse administrative duties. While no prior experience in senior living is required, the role does demand excellent communication skills, basic computer proficiency, and the ability to multitask and maintain an organized work area. Arvum provides comprehensive on-the-job training to support new hires in becoming effective members of the team.

Compensation for the Concierge role at Springhouse Village includes a competitive salary along with a robust benefits package for eligible team members. This includes medical, dental, vision, life, and disability insurance, paid time off, paid holidays, and access to a 401(k) plan with company matching. The company also offers flexible scheduling options to accommodate various employee needs. This position provides a unique opportunity to contribute to a respected senior living community while developing meaningful relationships and advancing one’s career in a supportive setting.

Job Requirements

  • High school diploma or general education degree (GED) preferred
  • one to three years customer service experience and/or training
  • basic computer skills
  • ability to communicate effectively
  • friendly and professional demeanor
  • reliable and punctual
  • ability to handle multiple phone lines and messages
  • available to apply in person Monday through Friday 10am to 4pm at Springhouse Village, 3877 E Farm Road 132, Springfield MO 65802

Job Qualifications

  • High school diploma or general education degree (GED) preferred
  • one to three years customer service experience and/or training
  • knowledge of basic computer skills
  • excellent communication and interpersonal skills
  • ability to manage multiple tasks simultaneously
  • experience in a senior living community is a plus but not required

Job Duties

  • Carries out telephone answering and reception duties as required
  • takes complete messages with pertinent information and communicates messages to the intended recipient
  • greets residents and visitors
  • answers inquiries and gives directions
  • collates brochures for the marketing department
  • sets up breakfast for Independent Living residents daily
  • assists with Independent Living supper meal weekly
  • updates the Independent Living Resident Phone List and Roster
  • maintains Resident Sign-Out Logs as necessary
  • assists with Independent Living calendar and provides activities for Independent Living and Assisted Living Residents
  • maintains and keeps desk and entry area neat and organized
  • organizes and distributes mail to residents, Executive Director and Department Coordinators
  • assists administrative staff with assignments as directed
  • maintains adherence to all company personnel policies and established operating policies and procedures
  • performs other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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