Concierge (IL) Part Time

Savannah, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $18.50

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive wage

Excellent Benefits Package

Opportunities for advancement

Positive work environment

supportive team culture

Job Description

QSL Management is a fast-growing senior living company dedicated to providing seniors with luxurious and comfortable resort-style homes. With a mission focused on promoting wellness, security, longevity, family, joy, and self-worth, QSL Management has established itself as a leader in the senior living industry. The company places a strong emphasis on fostering an environment where both residents and team members can grow and thrive. As a result, they promote a culture based on their core values of Excellence, Compassion, Respect, Leadership, Integrity, Safety, and Joy.

The company is committed to offering competitive wages and an excellent benefits package, making it an attractive employer in the senior living sector. Their work environment is designed to be supportive and positive, allowing team members to truly make a difference in the lives of older adults.

QSL Management is currently seeking a Concierge for their community, a vital role that serves as the first point of contact for residents, family members, guests, vendors, and prospects. The Concierge is responsible for providing exceptional hospitality, ensuring a welcoming atmosphere that aligns with the company’s values and mission.

The role of the Front Desk Concierge is multifaceted and includes greeting and assisting individuals as they enter the community, managing hospitality stations, answering and directing phone calls, and supporting the admission process for new residents. Additionally, the Concierge plays an active role in marketing efforts, providing tours to prospects, and assisting with events and activities. This position requires a person with a caring heart and a genuine desire to serve others, as the Concierge often acts as a liaison between residents, family members, and staff.

In this role, attention to detail and the ability to multitask are essential, as the Concierge manages various responsibilities from managing mail distribution to supporting administrative functions for the General Manager. The position requires someone who is professional, polished, and capable of maintaining a positive image that reflects the community’s welcoming spirit. The Concierge must also be flexible, ready to work a variety of shifts including weekends and holidays to support the 24-hour operational environment.

By joining QSL Management as a Concierge, you become part of a company that values its employees and offers plenty of opportunities for advancement. The role provides an excellent opportunity for individuals passionate about making a meaningful impact in the senior living community, combining hospitality, administrative skills, and compassionate service. If you are someone who embodies the values of Excellence, Compassion, Respect, Leadership, Integrity, Safety, and Joy, and you seek a career where you can support and uplift older adults, this opportunity is a great fit.

Job Requirements

Must have a caring heart, willing to serve others
High school diploma or GED
Two years general office experience including reception experience
Experience working with the older adult population preferred
Professional and polished with proper grammar skills and pleasant voice tone
Excellent interpersonal, organizational, time management and oral/written skills
Ability to work in team environment
Must be attentive to details, able to multi-task and work with multiple interruptions
Basic knowledge of Microsoft Word preferred
Basic knowledge of Microsoft Excel preferred
Ability to work flexible schedules in 24-hour operation including weekends and holidays as requested

Job Qualifications

High school diploma or GED
Two years general office experience including reception experience
Experience working with the older adult population preferred
Professional and polished with proper grammar skills and pleasant voice tone
Excellent interpersonal, organizational, time management and oral/written skills
Ability to work in team environment
Attentive to details, able to multi-task and work with multiple interruptions
Basic knowledge of Microsoft Word preferred
Basic knowledge of Microsoft Excel preferred
Ability to work flexible schedules including weekends and holidays

Job Duties

Stands, greets and assists residents, family members, guests, vendors and prospects as they enter
Ensures hospitality station is ready with coffee, cold drinks
Offers a high level of hospitality to all guests and employees
Answers telephone, including transferring, taking messages, utilizing on-hold function and paging
Insures each phone and in-person inquiry is directed to the right person and not to voicemail
Adheres to the community phone etiquette policy
Assists with hospitality services as needed and/or directed by General Manager or Manager-On-Duty
Assists residents and family members during the admission process
Provides tours to prospects and assists with marketing efforts as directed by the Executive Director
Delivers and distributes mail to residents and department directors
Assists in the dining room and during special events as requested by the Executive Director
Assists with activities as directed by the Executive Director
Maintains company dress code, wears identification badge and promotes a positive and professional image
Supports the General Manager by assisting with general administrative functions, such as filing
Performs all other duties which support the programs and services of the Community
Adheres and supports the policies and procedures of QSL Management
Ensures Lobby is clean, appealing and in good order
Reports maintenance issues to the General Manager