Concierge (IL) 11:30am-7:30pm

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $16.00

Work Schedule

Flexible

Benefits

competitive wage

Excellent Benefits Package

Positive work environment

Career advancement opportunities

Paid Time Off

Job Description

QSL Management is a dynamic and fast-growing senior living company dedicated to providing seniors with luxurious and comfortable resort-style homes. With a focus on wellness, security, longevity, family, joy, and self-worth, QSL Management has established itself as a leader in the senior living industry. The company takes pride in fostering an environment where both residents and team members can thrive. By promoting core values such as Excellence, Compassion, Respect, Leadership, Integrity, Safety, and Joy, QSL Management not only cares deeply about the quality of life of its residents but also supports the personal and professional growth of its staff. This nurturing culture makes QSL Management an excellent choice for individuals looking to make a meaningful difference in the lives of older adults while advancing their careers in a supportive and positive work setting.

We are currently seeking a Full-Time Concierge to join the team at Washington Commons by Barclay House, a beautiful senior living community within the QSL family. The Concierge plays a critical role as the first point of contact for residents, their families, guests, and vendors, setting the tone with a warm welcome and exceptional hospitality. The position requires a high level of professionalism, excellent communication skills, and a genuine passion for serving others. This role offers a competitive wage and an excellent benefits package, reflecting the company’s commitment to valuing their employees. The Full-Time Concierge is essential to ensuring a smooth, welcoming, and organized environment, facilitating communication and support across various departments, and assisting in various capacities to enhance the resident experience.

The Concierge’s duties include greeting and assisting all visitors promptly, maintaining an impeccably clean and appealing lobby, and managing telephone inquiries efficiently to ensure all questions are routed properly without defaulting to voicemail. The role extends to supporting hospitality services, assisting with admissions, marketing activities including providing tours to prospects, and aiding in community events and activities. This position requires a detail-oriented, adaptable individual who can multitask and manage interruptions without compromising the quality of service. Additionally, supporting administrative functions such as filing and aligning with company policies are part of the daily scope. If you have a caring heart, enjoy working in a team environment, and are passionate about serving others while upholding the highest standards, this opportunity at QSL Management will enable you to thrive personally and professionally in a fast-paced and rewarding workplace.

Job Requirements

Must have a caring heart, willing to serve others
High school diploma/GED
Two years general office experience, including reception experience
Experience working with the older adult population (preferred)
Professional and polished with proper grammar skills and pleasant voice tone
Excellent interpersonal, organizational, time management and oral/written skills
Ability to work in team environment
Must be attentive to details, able to multi-task, and work with multiple interruptions
Basic knowledge with Microsoft Word (preferred)
Basic knowledge with Microsoft Excel (preferred)
Ability to work flexible schedules in 24-hour operation including weekends and holidays as requested

Job Qualifications

High school diploma or GED
Two years general office or reception experience
Experience working with the older adult population (preferred)
Professional and polished with proper grammar skills and pleasant voice tone
Excellent interpersonal, organizational, time management and oral/written skills
Ability to work in team environment
Must be attentive to details, able to multi-task, and work with multiple interruptions
Basic knowledge of Microsoft Word (preferred)
Basic knowledge of Microsoft Excel (preferred)
Ability to work flexible schedules in 24-hour operation including weekends and holidays as requested

Job Duties

Stands, greets and assists residents, family members, guests, vendors and prospects as they enter
Ensures hospitality station is ready with coffee, cold drinks
Offers a high level of hospitality to all guests and employees
Answers telephone, including transferring, taking messages, utilizing on-hold function and paging
Ensures each phone and in-person inquiry is directed to the right person and not to voicemail
Adheres to the community phone etiquette policy
Assists with hospitality services as needed and or directed by General Manager or Manager-On-Duty
Assists residents and family members during the admission process
Provides tours to prospects and assists with marketing efforts as directed by the Executive Director
Delivers and distributes mail to residents and department directors
Assists in the dining room and during special events as requested by the Executive Director
Assists with activities as directed by the Executive Director
Maintains company dress code, wears identification badge and promotes a positive and professional image
Supports the General Manager by assisting with general administrative functions, such as filing
Performs all other duties which support the programs and services of the Community
Adheres and supports the policies and procedures of QSL Management
Ensures Lobby is clean, appealing and in good order
Reports maintenance issues to the General Manager