Concierge (IL) 11:30am-7:30pm

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $16.00

Benefits

competitive wage

Excellent Benefits Package

Positive work environment

Opportunities for advancement

Paid Time Off

Health Insurance

Dental Insurance

Job Description

QSL Management is a dynamic and fast-growing senior living company dedicated to providing seniors with luxurious, comfortable resort-style living environments that promote wellness, security, longevity, family connections, joy, and self-worth. Founded on values of excellence, compassion, respect, leadership, integrity, safety, and joy, QSL Management strives to create communities where older adults can thrive and feel truly valued. The company is committed not only to enhancing the lives of residents but also to supporting the growth and well-being of its employees by offering plentiful advancement opportunities and a positive work environment. Recognizing the vital importance of compassionate and skilled team members, QSL Management builds a culture centered around serving others and fostering meaningful human connections.

Currently, QSL Management is seeking a dedicated, full-time Concierge for Washington Commons by Barclay House. This role is an excellent opportunity for individuals who embody the company’s core values and want to contribute to a supportive and joyful senior living community. The Concierge will serve as the welcoming face and voice of the community, providing exceptional hospitality services to residents, families, guests, and staff alike. Beyond greeting and assisting visitors, the Concierge plays an important role in supporting the marketing efforts by providing tours to prospective residents and aiding other community activities. This multifunctional role requires strong interpersonal skills, attention to detail, and the ability to manage multiple tasks in a busy, team-oriented environment.

The position offers a competitive wage and comprehensive benefits package, reflecting QSL Management’s commitment to employee satisfaction and long-term career development. In addition to competitive pay, team members enjoy a supportive, respectful workplace atmosphere where their efforts make a real difference in enriching the lives of older adults. The Concierge must be adaptable and willing to work flexible schedules including weekends and holidays in this 24-hour operation, showing dedication and reliability.

Key responsibilities include answering and directing phone calls, assisting residents and family members with admission processes, delivering mail, assisting in dining and special events, maintaining lobby appearance, supporting general administrative duties, and promoting a professional and positive image of the community. The ideal candidate will have office and reception experience, excellent communication skills, proficiency with basic Microsoft Word and Excel, and a genuine passion for serving seniors. This is a rewarding position for those who want to make a tangible impact in a compassionate and excellence-driven environment. If you are ready to join a growing senior living company with a mission to enhance community life for older adults, QSL Management invites you to apply for this fulfilling role.

Job Requirements

Must have a caring heart and be willing to serve others
High school diploma or GED
Two years of general office experience including reception experience
Experience working with the older adult population preferred
Professional and polished with proper grammar skills and pleasant voice tone
Excellent interpersonal, organizational, time management and oral/written communication skills
Ability to work in a team environment
Must be attentive to details and able to multi-task and work with multiple interruptions
Basic knowledge of Microsoft Word preferred
Basic knowledge of Microsoft Excel preferred
Ability to work flexible schedules including weekends and holidays

Job Qualifications

High school diploma or GED
Two years of general office experience including reception experience
Experience working with the older adult population preferred
Professional and polished with proper grammar skills and pleasant voice tone
Excellent interpersonal, organizational, time management and oral/written communication skills
Ability to work in a team environment
Attention to detail and ability to multi-task and handle multiple interruptions
Basic knowledge of Microsoft Word preferred
Basic knowledge of Microsoft Excel preferred
Ability to work flexible schedules including weekends and holidays
Caring heart and willingness to serve others

Job Duties

Stand, greet and assist residents, family members, guests, vendors and prospects as they enter
Ensure hospitality station is ready with coffee, cold drinks
Offer a high level of hospitality to all guests and employees
Answer telephone including transferring, taking messages, utilizing on-hold function and paging
Ensure each phone and in-person inquiry is directed to the right person and not to voicemail
Assist with hospitality services as needed and/or directed by General Manager or Manager-On-Duty
Assist residents and family members during the admission process
Provide tours to prospects and assist with marketing efforts as directed by the Executive Director
Deliver and distribute mail to residents and department directors
Assist in the dining room and during special events as requested by the Executive Director
Assist with activities as directed by the Executive Director
Maintain company dress code, wear identification badge and promote a positive and professional image
Support the General Manager by assisting with general administrative functions such as filing
Perform all other duties which support the programs and services of the Community
Adhere and support the policies and procedures of QSL Management
Ensure lobby is clean, appealing and in good order
Report maintenance issues to the General Manager