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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.50 - $22.50
Work Schedule
Standard Hours
Benefits
Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
The Valorian Los Angeles is an iconic lifestyle hotel located above the Sunset Strip in West Hollywood, known for its bold design, vibrant social scene, and creative energy. This hotel offers panoramic city views and a unique West Hollywood vibe that attracts a stylish and diverse clientele. It is recognized for delivering unforgettable guest experiences and embraces a culture where creativity and confidence are celebrated. Valorian Los Angeles is an ideal destination for hospitality professionals seeking to push boundaries and make an impact in a fast-paced, dynamic environment.
This establishment has a reputation for innovation and individuality, providing a... Show More
This establishment has a reputation for innovation and individuality, providing a... Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least 2 years of relevant hospitality experience in luxury or high-volume venues
- Must be 21 years or older
- California Responsible Beverage Service certification required or obtainable within 30 days
- Ability to stand and move through active venue environments during shifts lasting eight hours or longer
- Excellent communication and interpersonal skills
- Capable of managing multiple guests and reservations concurrently
- Comfortable utilizing reservation systems such as UrVenue or similar
- Ability to maintain a polished and professional demeanor consistently
- Willingness to participate in ongoing training and team meetings
Job Qualifications
- Minimum 2 years of experience in upscale hospitality setting such as luxury hotels, high-volume rooftops, day clubs, or premium nightlife venues
- Demonstrated ability to manage group guest experiences with professionalism and composure
- Exceptional interpersonal and communication skills with capacity for warm personal connection and polished professional communication
- Highly organized with ability to manage multiple reservations and guest touchpoints simultaneously
- Experience with reservation and table management systems such as UrVenue preferred
- Must be 21 years or older
- California RBS certification required or obtainable within 30 days
- Ability to work in dynamic, crowded venue environments
- Preferred experience in concierge, guest services, or VIP host roles
- Existing relationships in LA entertainment or luxury lifestyle industries
- Bilingual communication skills considered a plus
- Working knowledge of wine, spirits, and craft cocktails
Job Duties
- Welcome all reserved parties of six or more with personalized, anticipatory service from point of arrival to table seating
- Serve as the single point of contact for each guest party throughout their entire visit including introductions, transitions, and farewell
- Maintain a composed, polished demeanor that reflects luxury concierge standards
- Proactively identify and resolve guest concerns before escalation
- Partner with Sales & Catering team to receive, review, and execute group bookings
- Review all Sales & Catering manifests prior to shifts confirming table assignments and VIP notes
- Serve as on-floor liaison ensuring Sales guests receive white-glove treatment
- Communicate post-event feedback to Sales team
- Manage and confirm all table reservations through booking platforms and outside promoters
- Ensure accuracy of reservation records including legal names and contact details
- Develop and maintain a personal guest book of recurring high-value patrons
- Drive direct table reservations through outreach and follow-up
- Collaborate with beverage team for tableside up selling aligned with brand standards
- Embody brand identity in appearance, communication, and conduct
- Maintain knowledge of cocktail program and weekly events
- Participate in pre-shift briefings and training
- Maintain high visibility and active presence on venue floor throughout shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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